In a landscape that’s fast evolving to match the needs of tech-savvy customers, credit unions are innovating to compete with larger commercial banks and FinTech firms to attract and retain customers. These innovations can range from more engaging websites and improved mobile experiences to biometric...
CO-OP Financial Services said Tuesday (May 9) that it is releasing fraud-fighting tools for its client credit unions, a move that would beef up the role of artificial intelligence in helping those financial institutions become more secure. The release of the products will come in...
Airline industry professionals are perhaps the ultimate mobile customer: In the latest Credit Union Tracker™, Wings Financial Credit Union VPs Mike Sahr and Grant Walker tell PYMNTS how their credit union has tailored an entire set of mobile solutions that meet their needs on the...
In the financial services world, staying connected is more important than ever for FIs and customers alike. Credit unions want members to have a frictionless experience, regardless of what channel they use when they conduct their business, from call centers to mobile apps. Recently, several...
Millennials are a tough generation to recruit. Nearly two-thirds are open to new career opportunities, while one in five has changed jobs in the past year. Millennials want jobs that are mission-driven, says Doug Leighton, head of U.S. community accounts at Visa. That, he believes,...
Collaboration has seemingly become the new name of the game in the credit union landscape. Increasingly, CUs and other players in the space are coming together to keep members happy and well-served. In the pages of the latest Credit Union Tracker, PYMNTS explores the latest joint...
The National Credit Union Administration’s (NCUA) defense of revisions to a field-of-membership rule isn’t sitting well with a federal judge — and that just might enable an American Bankers Association (ABA) lawsuit to move forward. According to American Banker, the ABA has challenged an NCUA...
The National Association of Federally-Insured Credit Unions (NAFCU) sent a letter to two state senators yesterday, expressing its support for The Economic Growth, Regulatory Relief and Consumer Protection Act. Executive vice president of government affairs and general counsel, Carrie Hunt, sent the letter to Senate...
Demand is a trickle-up phenomenon. As consumers ask more of their financial institutions (FIs), the organizations serving those FIs must also step up their game and adapt to the changing ecosystem. The PYMNTS and i2c Innovation Readiness Playbook showed exactly this. Top payments performers were...
