The lowly ATM may be the next front in FinTechs' ongoing encroachment of the financial sector. In PYMNTS' new Digital-First Banking Tracker, Arvest Bank's Jason Kincy explains how interactive teller machines (ITMs) are being used to deliver personalized service and improve loyalty.
At a high level, as financial services firms prepare their post-pandemic exit strategies, they will continue to focus on improving customer engagement. They’ll need to, in order to keep those same super-digitized customers loyal. FinConecta CEO Jorge A. Ruiz told PYMNTS that in Canada, Banking-as-a-Service...
Open banking in the United States is having trouble getting out of its nascent state, the latest edition of PYMNTS U.S. Open Banking Tracker found, noting that while the tools and tech are there, consumers aren’t ready yet. The problem, in short, is personal data — how...
Digital banking has changed immensely over the past year, and many of the new habits customers learned are here to stay. A full 89 percent of bank customers now leverage mobile banking apps, including 79 percent of baby boomers, and individuals over the age of...
In everyday terms, a decade is only 3,650 days. You may not look all that different today than you did in 2011, save a few wrinkles, some gray hairs, and oh, maybe 15 pounds of pandemic-induced stress eating. But at the intersection of technology and...
In the rise of the platform economy, the super app looms large. The lines between services and brands that once were simple and well-defined — that Amazon is simply an eCommerce retailer, that Walmart is simply a retail behemoth or telecoms only provide phone service...
London FinTech and digital bank Revolut is introducing daily interest on Savings Vaults for standard plan users, with no fees or minimum balance requirements, the company said in a press release emailed to PYMNTS on Friday (July 23). Revolut Head of Savings and Lifestyle Marsel...
Banks have a natural advantage when it comes to offering their customers insurance products. According to Cover Genius’ Vice President Strategic Partnerships, EMEA Daniel Poole, since consumers are already used to having their banks be the financial hub for all of their transactions, this relational...
In today’s top news in digital-first banking, PSCU has appointed two financial services industry veterans to its board, while Square has launched its Square Banking offering to help small business owners manage their cash flow. Plus, Revolut is moving into travel with a new tool...
