The modernization journey that banks and financial institutions (FIs) are on today always comes back to the same place: customer need. CheckAlt Director of Customer Experience Margie Huntley told PYMNTS it is only by understanding that concept that the FIs and businesses CheckAlt works with...
The banking world has shifted immensely over the past decade, with digital interactions becoming more commonplace and digital-native bank alternatives growing in popularity. Interest kicked into overdrive over the course of 2020: 33 percent of consumers adopted digital services for the first time, downloads of...
The lowly ATM may be the next front in FinTechs' ongoing encroachment of the financial sector. In PYMNTS' new Digital-First Banking Tracker, Arvest Bank's Jason Kincy explains how interactive teller machines (ITMs) are being used to deliver personalized service and improve loyalty.
At a high level, as financial services firms prepare their post-pandemic exit strategies, they will continue to focus on improving customer engagement. They’ll need to, in order to keep those same super-digitized customers loyal. FinConecta CEO Jorge A. Ruiz told PYMNTS that in Canada, Banking-as-a-Service...
Open banking in the United States is having trouble getting out of its nascent state, the latest edition of PYMNTS U.S. Open Banking Tracker found, noting that while the tools and tech are there, consumers aren’t ready yet. The problem, in short, is personal data — how...
Digital banking has changed immensely over the past year, and many of the new habits customers learned are here to stay. A full 89 percent of bank customers now leverage mobile banking apps, including 79 percent of baby boomers, and individuals over the age of...
In everyday terms, a decade is only 3,650 days. You may not look all that different today than you did in 2011, save a few wrinkles, some gray hairs, and oh, maybe 15 pounds of pandemic-induced stress eating. But at the intersection of technology and...
In the rise of the platform economy, the super app looms large. The lines between services and brands that once were simple and well-defined — that Amazon is simply an eCommerce retailer, that Walmart is simply a retail behemoth or telecoms only provide phone service...
London FinTech and digital bank Revolut is introducing daily interest on Savings Vaults for standard plan users, with no fees or minimum balance requirements, the company said in a press release emailed to PYMNTS on Friday (July 23). Revolut Head of Savings and Lifestyle Marsel...
