The pandemic is accelerating the shift to digital at speeds no one could have imagined just a few months ago. But there have been gaps along with the pivot, where paper- and courier-based documents have held sway, and where signatures are required to get things...
You’ve got to hand it to the internet. A pandemic breaks out, everyone’s ordered to work at home or just plain stay at home — where we shop online, live on connected devices, soak up barrels of bandwidth, heat up server farms, strain broadband and...
The coronavirus outbreak is still ravaging countries worldwide, but it has not eliminated consumers’ and businesses’ need to transact, finalize complex arrangements like trusts, or speak with their bankers about financial products. Financial institutions (FIs) are thus confronted with having to serve customers who can...
The COVID-19 pandemic is creating new challenges for banks, as social distancing measures are pushing more customers to look for in-person services online, like loan deferrals and financial planning. In this month’s Digital-First Banking Tracker, PYMNTS spoke with Jamie Warder, EVP of KeyBank, about how...
The ongoing COVID-19 pandemic has put a damper on in-branch banking as banks scramble to find ways to continue their business during this crisis. Customers still need loan deferments, emergency business loans and other services due to the economic downturn that are typically conducted in...
Amid the coronavirus pandemic, a significant number of bank branches shuttered. And where there are branches, hours are staggered. As Doug Brown, senior vice president and general manager of NCR, told Karen Webster, fundamental shifts are underway in financial services and the very way in...
Financial institutions (FIs) face a perennial challenge in their day-to-day operations — convincing customers to use their products and services rather than a competitor’s. This issue is present in almost every industry, as the $70.3 billion spent on TV advertising in 2019 illustrates. FIs have...
Use and analysis of customer data has become key to enabling a personalized and omnichannel digital banking experience. But it’s easy to cross the line from helpful to overbearing – risking customer relationships. In this month’s Digital-First Banking Tracker, PYMNTS talked with John Tarnowski, executive...
Digital and mobile banking may be more popular than ever, but it would be a mistake to count out the power of in-branch services just yet. Consumer surveys have found that 75 percent of financial institution (FI) customers place a great deal of importance on...
