AI and ML are some of today’s most hotly discussed technologies, sparking both optimism about a future less reliant on human labor as well as fears of job loss. QSRs have ample opportunities for such technologies. Hungry customers can use sophisticated AI tools to place...
From adding new payment options to integrating loyalty and rewards, Dunkin' has taken many approaches to improve its mobile ordering program. But some of the more impactful upgrades have been powered by its use of artificial intelligence (AI), which it uses for analyzing customer data...
Digital food ordering is more popular than ever, with restaurant delivery expected to grow at three times the rate of on-site dining between 2018 and 2023. More than half of these delivery orders are projected to come from restaurant branded apps or websites. Quick-service restaurants...
Rewards and loyalty programs are becoming more and more popular among QSRs looking to encourage customers to make return visits so they can capture additional revenue. These programs can take many different forms, such as offering one free menu item after several other purchases, a...
Chipotle was among the first QSRs to launch mobile ordering in 2009 and recently expanded its digital offerings to include a loyalty program. But it’s seen its share of struggles with the offering, including a credential-stuffing attack that resulted in hundreds of dollars stolen from...
Mobile order-ahead apps are becoming more and more popular among quick-service restaurants (QSRs), and many eateries are turning to loyalty and rewards programs to encourage customers to make return visits. They’ve been well-received by both QSRs and customers, with PYMNTS’ Restaurant Readiness Index finding that...
Voice-activated food ordering was once limited to the realm of science fiction. Captain Jean-Luc Picard of “Star Trek: The Next Generation” was famous for ordering “tea, Earl Grey, hot” from the USS Enterprise’s replicator. Such tools are no longer at the far reaches of the...
Mobile order-ahead and rewards programs are immense sales drivers for Starbucks, Dunkin’ and other large coffee chains. But the resources required to offer these perks are largely out of reach for independent coffee shops. In this month's Mobile Order-Ahead Tracker, Nick and Brenden Martin, co-founders...
Mobile order-ahead is showing no signs of slowing down, with restaurant delivery expected to grow three times faster than dine-in between 2018 and 2023. In fact, a National Restaurant Association study found that 37 percent of restaurants now offer mobile ordering, and that 32 percent...
