Global payments provider Fiserv has introduced a simple way to manage and fulfill online orders that promises to boost business, the Wisconsin-based company said in an announcement Monday (May 11). Clover Online Ordering is the latest feature to the Clover point-of-sale (POS) platform as restaurants...
There is a multitude of fraud concerns that keep quick-service restaurant (QSR) owners up at night, but account takeovers (ATOs) are one of the most concerning. Such identity theft sees bad actors assuming control over customer accounts for a variety of purposes, including stealing their...
The dine-in bans brought about by the COVID-19 pandemic are not only devastating the revenues of small quick-service restaurants (QSR) chains, but it's also helping bad actors take advantage of the chaos. In this month’s Mobile Order-Ahead Tracker, PYMNTS speaks with Gail Taggart, CEO of...
The mobile ordering industry has steadily gained steam, with nearly 50 million consumers expected to be using food delivery apps by next year. The market is facing the largest crisis it has experienced yet, however, in the form of the COVID-19 pandemic that is spreading...
Along with taking food orders from various eateries, mobile order aggregators are taking something else — flak — over commissions and fees that run as high as 30 percent of order value. That, and things like adding restaurants to delivery platforms without their knowledge. State...
Fraud is a perennial concern for quick-service restaurants (QSRs), and digital channels open ample new avenues for cybercrime, with hackers targeting restaurants for their cash, data and even customers’ loyalty points. High-tech schemes like credential stuffing and account takeover (ATOs) have become commonplace, but many...
Ordering apps have become ubiquitous among large quick-service restaurants (QSRs), making it difficult to stand out from the pack. But one complication QSRs face when revamping their apps is ensuring that loyalty and payment data is kept during the switchover. In this month’s Mobile Order-Ahead...
Mobile order-ahead is growing faster than ever before, with digital ordering and delivery having grown 300 percent faster than in-store dining since 2014. Approximately 60 percent of Americans use digital ordering services at least once a week, with 59 percent of millennials’ restaurant interactions consisting...
Restaurants are diving head first into digital innovations, such as mobile ordering and rewards programs. These merchants have always been vulnerable to in-person fraud, including coupon or promotion scams, but digital channels create new avenues that bad actors can exploit. Security standards have largely not...
