Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
This Week in AI: CPOs Say AI Still Needs a Human Touch
Artificial Intelligence
This Week in AI: CPOs Say AI Still Needs a Human Touch
May 16, 2025

This week in artificial intelligence, chief product officers said AI needs human oversight, even for routine, automated tasks like fraud detection. Meanwhile, AI was partly responsible for a 40% reduction in staff at Klarna, Perplexity added PayPal in checkout, and more. Get the Full Story...

Microsoft’s Nadella: AI Agents Serve as ‘Chiefs of Staff’
Artificial Intelligence
Microsoft’s Nadella: AI Agents Serve as ‘Chiefs of Staff’
May 16, 2025

Microsoft has reportedly learned that the ability of artificial intelligence to complete tasks that people find boring is the strongest selling point of the technology. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Meta Delays ‘Behemoth’ AI Model; Business Impact May Be Muted
Artificial Intelligence
Meta Delays ‘Behemoth’ AI Model; Business Impact May Be Muted
May 15, 2025

Meta reportedly is postponing the release of the largest version of its open-source Llama 4 artificial intelligence (AI) model from summer to fall at the earliest. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Report: Meta Delays Rollout of Behemoth AI Model Amid Performance Concerns
Artificial Intelligence
Report: Meta Delays Rollout of Behemoth AI Model Amid Performance Concerns
May 15, 2025

Meta reportedly delayed the rollout of its flagship artificial intelligence model called Behemoth. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Allpay Says AI Transformation Boosts Productivity, Software Releases
Artificial Intelligence
Allpay Says AI Transformation Boosts Productivity, Software Releases
May 15, 2025

U.K. payments company allpay is using artificial intelligence (AI) and cloud intelligence to position it well for future growth. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...

OpenAI Gaining Market Share in AI Tools, With Google a Far Second
Artificial Intelligence
OpenAI Gaining Market Share in AI Tools, With Google a Far Second
May 15, 2025

OpenAI’s artificial intelligence (AI) tools showed a surge in website traffic in the past two months, with Google a distant second and DeepSeek catching up quickly. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Main Street Gets AI Makeover as Software Shakes Up Small Businesses
Artificial Intelligence
Main Street Gets AI Makeover as Software Shakes Up Small Businesses
May 15, 2025

Every cloud has a silver lining, even those impacting the global economy. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Klarna CEO: AI Helped Drive 40% Reduction in Staff
Artificial Intelligence
Klarna CEO: AI Helped Drive 40% Reduction in Staff
May 15, 2025

Klarna’s CEO is reportedly attributing a 40% reduction in staff to the company’s AI investments. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS...

Product Officers Embrace GenAI’s Role in Fast-Tracking Early-Stage Innovation
Artificial Intelligence
Product Officers Embrace GenAI’s Role in Fast-Tracking Early-Stage Innovation
May 15, 2025

The early stages of product development — often referred to as the “fuzzy front end” — traditionally involve activities like brainstorming, concept development and preliminary design. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...