Small businesses are having success in using a classic method to keep customers coming back. Loyalty credits far predate the internet as an age-old customer retention tool. The most basic example of this spend-based program are “buy 10, get one free” cards that are generally...
PYMNTS data reveals store credit can be a powerful driver of pickup adoption for restaurants. The Context Restaurants are looking to get more customers to shift from ordering delivery (or not ordering at all) to ordering pickup. In December, Domino’s Pizza announced the return of...
As retailers bow under inflationary pressures, some are cutting the value of their rewards points. Tesco, the leading supermarket chain in the United Kingdom, shared in the FAQ section of its website that it is cutting the exchange rate of consumers’ loyalty vouchers with rewards...
Decades of earning miles and points for booking travel on various credit cards has led to the inevitable rise of bank-owned travel portals to use those points more directly, cutting out middlemen and taking friction out of points redemption in the process. News broke Monday...
With the inflation-related devaluation of restaurant rewards points, loyalty programs are losing power. Atlanta-based quick-service restaurant (QSR) chain Chick-fil-A, which has more than 2,800 restaurants in the United States and Canada, recently informed its customers via email that it is increasing the number of points...
Everyone loves a bargain, but small- and medium-sized business (SMB) retailers have been pulling back from promotional codes and rewards recently. As noted in proprietary data prepared for PYMNTS’ collaboration with Cybersource, “2023 Global Digital Shopping Index,” SMBs offer rewards and coupons at around half...
As consumers cut back on spending due to macroeconomic challenges, Fetch Rewards, a Madison, Wisconsin-based startup that offers a centralized rewards points program for online and brick-and-mortar sellers, is making cuts of its own. The company reportedly laid off around 10% of its workforce, affecting...
Barnes & Noble has expanded its offerings in the growing membership program competition. The retailer of books and digital media now offers both a free membership program and one that costs $40 a year. “Barnes & Noble is excited to introduce valued customers to two new membership levels,”...
PYMNTS data shows most grocers are missing the opportunity to secure shoppers’ loyalty with rewards. The Context Now, with sky-high food inflation and a prevailing sense of anxiety among grocery shoppers, deals and discounts can be key to driving consumer spending. For instance, multinational grocery...
