Clothing companies can’t seem to please customers lately. Consumers are spending half as much as they once did and are sick and tired of retailers’ tired omnichannel offerings. But clothing companies aren’t alone in their struggles. Recently, retailers the world over have had to supercharge...
Selling products through one channel can be hard enough. Selling them through multiple channels can quickly turn into a real headache, one with which jewelry and accessory retailer Alex and Ani is familiar. The company has grown rapidly since its founding in 2004, beginning as...
It isn’t an easy year to be an apparel retailer. Americans spend about half as much on apparel and accessories today than they did 30 years ago, and former retail giants in the space are struggling to keep up with digital competitors like Amazon....
Brick-and-mortar retailers have an opportunity to surprise and delight shoppers with digital, connected and omnichannel experiences in the physical store, but many are struggling to make that opportunity pay off. To be fair, reimagining an entire industry is no easy task. Trevor Sumner, CEO of PERCH,...
Some innovations are brilliant – and obviously so – from the start. Others take a little more convincing. Such was the story of the early founding days of WaiveCar, when founder Isaac Deutsch went to his neighbor and eventual business partner, Zoli Honig, with his brilliant idea. Deutsch wanted...
Many merchants watch what consumers do in the physical store and then reverse-engineer their omnichannel strategy using those learnings. In a conversation with PYMNTS, Finish Line’s SVP of brand and consumer experience, Mike Grimes, explains how the footwear and apparel retailer is using digital technology...
While it’s nice to be able to shop from the comfort of the couch, purchasing online can be rather confusing for some consumers. After all, there are no customer service associates they can turn to. To ease the online shopping experience, retailers are increasingly turning to...
When it’s time to restock the refrigerator each week, consumers want and expect their grocery shopping experiences to be convenient, simple and fairly priced. According to the latest PYMNTS data, the grocery industry’s biggest names are ahead of the game in terms of meeting customer...
Heavy lies the head that wears the omnichannel crown. According to the latest edition of the PYMNTS.com OmniReadi Index™, a Vantiv collaboration, the merchants traditionally thought to be the least effective across multiple purchase channels are closing the gap with top-ranking merchants. The Index finds...
