More than 63 million U.S. households own a dog, according to an American Pet Products Association survey from 2019, a number that has increased within the last year, as adoption rates rose by 15 percent in 2020. Many consumers, hunkering down and working remotely, have...
Consumers have greatly altered their behaviors during the pandemic for everything from how they work to how they buy groceries. The global health crisis has devastated many industries and areas of the global economy, yet subscription services have managed to not only survive, but thrive....
Survey over 2,000 U.S. consumers about subscription experiences, and you’re bound to get illuminating answers. Like how much people love their subscriptions. Until they don’t. The PYMNTS 2021 Subscription Commerce Conversion Index, a sticky.io collaboration, looks at the mushrooming direct-to-consumer (D2C) movement as it stands...
The pandemic has dramatically changed the way that United States consumers use subscription services. Many consumers have been eager to discover new eCommerce experiences while they are stuck at home, with subscriptions being one of their favorite new avenues for exploring new goods and services....
The landscape has changed remarkably for financial institutions (FIs) over the last decade. Since the Great Recession, interest rates have been close to zero or at zero — a situation that has changed the revenue and profitability equation for banks over the past decade. Fees...
San Mateo, California-based Freshworks said Tuesday (Feb. 16) that it has reached $300 million in annual recurring revenue, or subscription revenue, which amounts to a 40 percent growth in 2020 compared to the previous year. Meanwhile, the company has its sights on having an initial...
All subscription companies want to reduce churn — especially in the digital age, where switching costs can be low. Consumers, on the other hand, want options to negatively affect that churn, with PYMNTS research showing that the most common reason prompting them to cancel relates...
The subscription business is all about the bundles. For years “unbundling” disparate elements of subscription offers were all the rage when it came to reaching consumers. The concept of “bundle” became interchangeable with the concept of bloat, which meant consumers had to pay a lot...
Even Coca-Cola has had a rough year at the hands of COVID-19. Its most recent quarterly earnings showed an unheard-of 9 percent decline as consumers cut back on consuming its sugary drinks outside the home – and their in-home consumption just couldn’t make up the...
