The bane of subscription brands and merchants is churn, but what triggers that churn is often a failed payment that starts a chain reaction resulting in a canceled subscription. This is preventable with the right combination of technology and strategy. In a conversation with PYMNTS,...
Subscription services grew in popularity during the past two years as consumers looked to expand their entertainment options. Because so many subscriptions payments are recurring and automated, declined payments are a frequent problem. Subscribers who have had declined payments tend to become more dissatisfied...
Doug Hirsch, co-CEO of GoodRx, which offers medication discounts and tracks pharmaceutical prices, said the company had over a million subscribers on its subscription offerings for prescription drug coupons, CNBC reports. “It’s great. We have over a million subscribers to GoodRx Gold and the Kroger...
According to the Subscription Commerce Conversion Index, a PYMNTS and sticky.io collaboration, the estimated number of U.S. consumers who use a least one retail subscription comes in at 61 million. The data indicates there could be as many as 225 million active retail subscriptions in...
Genealogy is big business — and poised to get bigger — as demonstrated by investment firm Blackstone’s December 2020 purchase of Ancestry for $4.7 billion. Further driving the point home was the announcement on Thursday (Sept. 16) that Ancestry is appointing former Amazon and Facebook executives to top...
Blue Apron announced on Monday (Sept. 13) that it is launching “Heat & Eat” meals as add-ons for subscribers. Unlike the company’s meal kit offerings, these items are single-serving, ready-made frozen meals meant to be microwaved in five minutes or less. The Context While the...
Petco is expanding the monthly PupBox subscription service to offer new products tailored to the four life stages of dogs, a press release stated on Wednesday (Sept. 8). Puppy, Young Pup, Grown Pup and Senior Pup will be among the choices for pet owners. The...
Meal subscription service sales surged during the early months of the pandemic, offering consumers a way to get their daily food needs met without the effort of grocery shopping. From services that provide recipes accompanied by pre-portioned and -packaged ingredients such as Blue Apron and...
Everyone has a story of their subscription service going wrong. The Ziploc bag collection that ran out of control that has taken over the basement. The soap subscription that has you giving away festively wrapped boxes of Zest to neighbors at Christmas. The forgotten pressing...
