2023 Money Mobility Index

FinTech Issuers Promise Instant Payments, But Many Can’t Deliver

The average FinTech issuer barely earns a passing grade when it comes to allowing accountholders to instantly move money in and out of their digital accounts. New data examining FinTech money mobility frictions in the “2023 Money Mobility Index,” a PYMNTS and Ingo Money collaboration, finds that 75% of them lack the risk management systems to deliver what they promise.

Inside the March Index
  • 6: Overall Index score of firms offering less than three instant payment methods
  • 5: Overall Index score of firms offering six or more instant payment methods
  • 26%: Share of bottom-performing FinTech issuers that say their customers have no problems with transfer speed when moving money

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