BNPL, Banks And The Trust Factor: How FIs Can Gain A Competitive Edge In A Growing Market

Report: Banks Can Use Customer Trust Advantage to Take Leading Role in BNPL Market A new PYMNTS study of 2,237 U.S. consumers shows a majority of banking customers say trust and flexible repayment terms on loans are key considerations in determining where they will bank. BNPL, Banks And The Trust Factor, a PYMNTS and Amount collaboration, examines how banks can flex their trustworthiness to win success in the BNPL space.
Inside the March Playbook
  • 53%: Portion of consumers who have used short-term credit and say borrowing from trusted lenders is important
  • 42%: Share of consumers who used BNPL within the past year who like being able to spread out payments over time
  • 75%: Segment of millennial BNPL users who increased their BNPL usage over the past year

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