Building A Better Online Checkout Experience: The Key Features That Matter To Customers

How Merchants Turn Deal Chasers Into Loyal Customers at Checkout 
Inside the September Report
  • 27%: Portion of consumers who reported at least one transaction-related challenge during their most recent purchase at an online marketplace
  • 19%: Share of shoppers who encountered payment-processing challenges during their most recent checkout at a social media marketplace
  • 72%: Portion of customers who took advantage of the flexibility to use a preferred payment method during their most recent eCommerce checkout

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    At the Checkout Report

    At The Checkout: Deal-Chasers Versus Loyal Customers
    Consumer Choice At The Checkout: How Online Shopping Experiences Build Customer Loyalty
    Removing Friction at the Checkout