Credit Union Innovation Playbook: New Payment Flows Edition

The 2020 Credit Union Innovation Index, conducted in partnership with PSCU, analyzes the evolution of innovation trends in the financial services ecosystem. Drawing from a data sample of 3,908 U.S. consumers, 137 credit union leaders and 55 FinTech executives, the index examines the shifting importance financial consumers place on innovation as well as the innovation types they prioritize and how well CUs’ and CU competitors’ innovation plans are meeting their expectations.

Inside the April Study:
  • 58.3 percent: Share of large CUs that are “very” or “extremely” interested in voice assistant innovations
  • 85.7 percent: Portion of mid-sized FinTechs that are “very” or “extremely” interested in installment credit innovations
  • 80.6 percent: Share of CU members interested in P2P payments who cite ease of use and convenience as their reasons

Credit Union Innovation Report

How CUs Can Drive Engagement with Self-Service Banking Innovation
2024 Credit Union Innovation Readiness Index
The FinTech Innovation Agenda
How Credit Union Innovation Can Drive Gen Z Engagement
Growing Credit Union Membership via Lending and Omnichannel Banking Innovation
2024 Credit Union Innovation Readiness Index - January 2024
How Credit Product Rates Impact FI Selection
Credit Union Membership and Credit Profiles
Staying Ahead Through Payments Innovation
Bridging the Cryptocurrency Divide — Why Members Want Access, Why Credit Union Executives Resist
Product Development Slowdown Tests Member Loyalty
Cryptocurrency As A Key To Member Loyalty
The Race To Meet Consumer Demand
Product Innovation As The Key To Membership Growth
Responding To Member Demands For Digital Financial Services
Credit Union Innovation Playbook
Credit Union Innovation Study - July 2021
Credit Union Innovation Playbook Touchless Payments Edition
Credit Union Innovation Study - February 2021
Credit Union Innovation Playbook: Card Trends Edition
Credit Union Innovation Playbook: Microbusiness Opportunity Edition
Credit Union Innovation Playbook: Challenger Banks Edition
Credit Union Innovation Index - March 2020
Credit Union Innovation Playbook: Loyalty Innovation Edition
Credit Union Innovation Playbook: Data Analytics Edition
Credit Union Innovation Playbook: Digital Banking Edition
Credit Union Innovation Playbook: Trust But Verify Edition
Credit Union Innovation Index: A 360 Degree Look at What's Driving Credit Union Innovation