Dispute-Prevention Solutions: The Bottom-Line Benefits Of Third-Party Solutions

New Report: Small Merchants Found More Effective Than Enterprise Rivals in Resolving Credit Card Disputes  Merchants with more than $1 billion in annual sales lose a greater percentage of their revenue each year to disputed card transactions than smaller rivals. The newest edition of PYMNTS’ “Dispute Prevention Solutions” report, a collaboration with Verifi, surveyed 301 merchants to detail the impact of third-party tools in resolving card disputes.
Inside the August Playbook
  • 45%: Portion of merchants that use proprietary dispute-resolution tools and rate them as very or extremely effective
  • 23%: Share of merchants say they systematically underidentify fraudulent disputes for intentional purchases
  • 83%: Portion of merchants solely relying upon third-party tools for managing cardholder disputes that keep lost revenue to between 0.1% and 0.5% of annual sales

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    Dispute-Prevention Solutions Report

    Dispute-Prevention Solutions: Small Firms Demonstrate The Power Of Third-Party Tools
    Dispute-Prevention Solutions: Protecting Profits and Customer Relationships With Third-Party Tools
    Dispute-Prevention Solutions: Third-Party Tools Limit Dispute-Related Losses