The Healthcare Conundrum: The Impact of Unexpected Patient Costs on Care

Inaccurate Cost Estimates Could Push 60% of Patients to Switch Providers The Healthcare Conundrum: The Impact of Unexpected Patient Costs on Care, a PYMNTS survey of 2,483 consumers, in collaboration with Experian Health, found that surprise bills and poor cost estimates could cause six out of ten patients to switch healthcare providers for one that offered a better payment experience.
Inside the July Report
  • 19%: Share of patients who spent more than they could afford on healthcare in the past year
  • 32%: Share of high-income consumers who were very or extremely likely to switch healthcare providers for a better payments experience after paying out of pocket
  • 74%: Share of unwell millennials who canceled an appointment because they received a high cost estimate

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