The Access Channel: How Healthcare Financing Keeps Patients Engaged

US Consumers Forgo Medical Treatments Over Lack Of Healthcare Payment Options One-third of U.S. consumers have forgone medical treatment or refrained from making a necessary appointment due to cost concerns. In The Access Channel: How Healthcare Financing Keeps Patients Engaged, PYMNTS surveyed 3,546 U.S. consumers to examine how access to payment plans and healthcare payment options can help reach consumers who live paycheck to paycheck.
Key Findings in the Study Include:
  • 33%: Share of consumers that have chosen to forgo medical treatments mostly due to cost-related concerns
  • 45%: Portion of consumers that are interested in payment plans or financing options to cover medical costs
  • 47%: Share of consumers that are unsure whether their healthcare provider offers payment plans or third-party financing options

    First Name*

    Last Name*

    Title*

    Company*

    Country*

    Work Email*

    BY COMPLETING THIS FORM, I HAVE READ AND ACKNOWLEDGED THE TERMS AND CONDITIONS.

    Connected Healthcare Report

    How Digital Has Changed The Consumer Healthcare Experience And Expectations: June 2022 - December 2022 Recap
    Connected Wellness: Tracking The Rise Of Health-Tracking Technology
    Connected Wellness: The Next Prescription For Healthcare Providers — Digital Wallets
    Connected Wellness: What’s Next In The Connected Economy
    The Connected Economy™: Omnichannel Healthcare Takes Center Stage
    The Connected Economy™: Patients Prefer Payment Consistency
    Wellness and Affordability: How Payments Practices Create Positive Patient Experiences
    The Payment Cure