High Costs Hobble Small Businesses’ Adoption of Instant Payments

How Instant Ad Hoc Payment Costs Impact Small SMBs

One in four SMB receivers say poor payment timing is their top challenge in processing nonrecurring or ad hoc payments, yet only 39% of these payments are received through instant channels. PYMNTS Intelligence’s latest study of 405 SMB receivers, How Instant Ad Hoc Payment Costs Impact Small SMBs,” a collaboration with Ingo Payments, explores why, detailing how costs and availability impact micro SMBs’ interest in instant.

Inside the April Study
  • 81%: Share of SMBs that receive ad hoc payments in exchange for both products and services in a typical year
  • 25%: Portion of SMB receivers that reported poor payment timing as their biggest challenge in processing ad hoc payments
  • 57%: Share of SMB receivers willing to pay a fixed fee for instant payments

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