Drivers of Consumers’ Bill Payment Priorities

How Consumers Decide Which Bills Get Paid and Which Bills Get Skipped

Seventy-two percent of consumers prioritize at least one bill over others — but what determines which are skipped? This edition of “The One-Stop Bill Pay Playbook,” a collaboration with Mastercard, uses findings from 2,140 consumers to examine how consumers manage bills when budgets are tight, and what billers can do to make sure they get paid.

Inside the January Playbook
  • 17%: Portion of bill-payers who would pay bills from streaming subscription services in full even when their budget is stretched
  • 23%: Share of millennials who would pay bills with the least payment friction first
  • 72%: Portion of bill-payers with utility expenses who would pay these bills in full even if it means leaving other bills unpaid

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