Satisfaction In The Age Of eCommerce: How Online Merchants Are Cultivating Long-Term Customer Ties

Four Key Ways Online Merchants Can Unlock Customer Trust After polling more than 2,153 consumers for the Satisfaction In The Age Of eCommerce report, a collaboration with Riskified, PYMNTS found four factors that merchants can use to shore-up customer trust and drive growth.
Inside the May/June Report
  • 85%: Share of consumers who say they trust their favorite retailers "very much" or "extremely"
  • 55%: Portion of online retail shoppers who want to be able to review online product descriptions and reviews while browsing
  • 57%: Share of grocery shoppers who say it is important for them to shop with online grocers that make the shopping experience easy and reliable

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    Satisfaction in the Age of eCommerce Report

    Satisfaction In The Age Of eCommerce: How Trust Helps Online Merchants Build Customer Loyalty