The Digital Payments Edge: How Utilities And Consumer Finance Companies Can Enhance The Bill Payments Experience

Report: Paper Still Plagues Bill Payment Processes for 88% of Utility, Consumer Finance Firms More than half of utilities and consumer finance companies have the capability to process all monthly bill payments digitally. The kicker? Just 12% of them do. The Digital Payments Edge, a PYMNTS and ACI Worldwide collaboration, surveyed 207 billing and collections professionals at these companies to learn why going totally digital remains elusive.
Inside the February Report
  • 51%: Share of billers who say it is “very” or “extremely” important to improve digital billing capabilities
  • 53%: Portion of utilities and consumer finance companies that can accept and process all of their monthly bill payments digitally
  • 99%: Share of utilities and consumer finance companies that say payment systems’ security is a strength their digital billing and payments capabilities offer

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