The FI's Guide To Improving Digital Onboarding: Understanding How Consumers Want To Access Banking Services

“The FIs Guide to Improving Digital Onboarding: Understanding How Consumers Want To Access Banking Services” highlights key findings from a survey of more than 2,000 U.S. consumers who recently opened accounts to examine customers’ continuing shifts to digital banking. This edition reveals how explaining biometric-based identity verification tools and the benefits they offer when onboarding new customers can go a long way toward retaining their business.

A PYMNTS and Mitek collaboration

Inside the September Study
  • 57%: Share of consumers who had already interacted digitally with their FIs and have increased their use of digital channels
  • 70%: Portion of consumers who do not mind providing standard personal information to their financial institutions
  • 64%: Share of consumers who would be more comfortable providing personal information if they knew it would not be shared with third parties

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    Digital Identity Report

    Authenticating Identities In The Digital Economy
    Who Are You? Verifying Digital Identity In The Sharing Economy