Instacart

Chatbot Adoption Soars as Human Assistance Fades 
Chatbot Adoption Soars as Human Assistance Fades 
July 16, 2023  |  artificial intelligence

Unless you’ve been living under a rock, or haven’t been reading your PYMNTS newsletter, you’ve probably noticed that there’s been a massive shift in the way...

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Instacart Teams With Industrious on Same-Day Delivery at Coworking Spaces
Instacart Teams With Industrious on Same-Day Delivery at Coworking Spaces
July 13, 2023  |  Delivery

Capitalizing on shifts in how consumers work, Instacart is going after the coworking spaces market with its latest partnership, seizing on businesses’ desire to draw consumers back...

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Instacart GM Says Online Complexity Complicates Grocers’ Efforts to Build In-House Systems
Instacart GM Says Online Complexity Complicates Grocers’ Efforts to Build In-House Systems
July 05, 2023  |  eCommerce

As Instacart steps up its digital capabilities, it becomes increasingly difficult for grocers — especially smaller players — to build competitive in-house eCommerce systems. In an interview...

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IPO Market Struggles as It Enters ‘Rebuilding Mode’
IPO Market Struggles as It Enters ‘Rebuilding Mode’
July 02, 2023  |  IPO

Initial public offerings (IPOs) might be back, but they’re not all the way back. As The Wall Street Journal (WSJ) reported Sunday (July 2), last week...

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Instacart Adds Made-to-Order Features in Effort to Capture More Grocery Occasions
Instacart Adds Made-to-Order Features in Effort to Capture More Grocery Occasions
June 27, 2023  |  eCommerce

In its ongoing push to capture more of consumers’ grocery (and overall food) spending, Instacart is expanding its capabilities, most recently adding digital customization features...

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Instacart Expands Smart Carts as Grocers Grapple With Reliance on the Aggregator
Instacart Expands Smart Carts as Grocers Grapple With Reliance on the Aggregator
June 22, 2023  |  Aggregators

As grocers look for ways to meet consumers’ demand for lower-friction checkout options, many are turning to smart carts, and those that rely on Instacart for this...

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Major Grocers’ Retail Media Networks Lead Smaller Brands to Rely on Instacart
Major Grocers’ Retail Media Networks Lead Smaller Brands to Rely on Instacart
June 21, 2023  |  Retail

As the largest grocers launch in-house retail media networks, offering brands comprehensive insights into how their marketing efforts are performing, smaller chains are being put...

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Merchants Tap Smart Carts to Drive 30% Basket Size Increases
Merchants Tap Smart Carts to Drive 30% Basket Size Increases
June 21, 2023  |  Retail

As shoppers continue to seek eCommerce-like convenience in their brick-and-mortar journeys, self-checkout technologies such as smart carts can boost their spending and loyalty, Cust2Mate CEO...

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Grocers Raise the Personalization Bar in Race for Digital Loyalty
Grocers Raise the Personalization Bar in Race for Digital Loyalty
June 12, 2023  |  Retail

Grocers are investing heavily in stepping up their ability to personalize the digital experience with consumer data, and these efforts, PYMNTS research suggests, are paying...

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