With each new major advancement that touches upon the workforce, there comes an inevitable evolution that occurs. When the United States underwent the Industrial Revolution...
“In God we trust.” It’s stamped on every dollar and coin, and between hackers, malware, bots and stingy paychecks, it sort of looks like He...
There are few experiences more miserable for both parties than trying to resolve a technical problem with a service over the telephone. The customer, already...
Facebook’s F8 conference is one of the largest conferences for developers and entrepreneurs. Starting in 2007, the event has had a different focus each year...
When Walmart tried to check the tech it uses to monitor prices on Amazon earlier this year, its engineers found something curious — the tech...
Ever since Facebook made its big bot announcement in 2016, conversational AI (or chatbots) are all of a sudden everywhere — along with their promise...
Chatbots have moved into a unique position over the past few years. Rather than using chatbots to resolve customer service issues solely on company websites or...
A manual published in the late 1800s for New York City school teachers may not seem like a likely source of favored conventional wisdom. But...
Innovator, entrepreneur and architect of “the greatest show on Earth” P.T. Barnum famously said, “There is no such thing as bad publicity.” This week, going...