Brinker International

Chili’s Adds Virtual Brand to Core Menu to Combat Traffic Decline
Chili’s Adds Virtual Brand to Core Menu to Combat Traffic Decline
August 16, 2023  |  Restaurant innovation

With Chili’s seeing its customers pull back amid continued restaurant inflation, the chain is taking its virtual brand into the physical world to draw customers into stores....

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Consumers Don’t Trust Delivery Bots to Get It Right
Consumers Don’t Trust Delivery Bots to Get It Right
July 26, 2023  |  Delivery

As aggregators and restaurants start to test drones and sidewalk rovers to reduce the labor cost of on-demand delivery, consumers are not convinced they can...

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More Than Half of Restaurant Customers Now Use Loyalty Programs
More Than Half of Restaurant Customers Now Use Loyalty Programs
April 13, 2023  |  Loyalty & Rewards

Restaurants’ efforts to drive loyalty adoption are working, with most consumers now engaged. By the Numbers Research from PYMNTS’ March study, “Connected Dining: Consumers Like...

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Falling Restaurant Traffic Prompts Renewed Focus on Personalized Rewards
Falling Restaurant Traffic Prompts Renewed Focus on Personalized Rewards
February 08, 2023  |  Loyalty & Rewards

Major restaurants are personalizing their loyalty rewards in an effort to combat falling traffic. On recent earnings calls, company executives across popular quick-service restaurant (QSR),...

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Chili’s Closes Delivery Test Kitchen as Brands Rethink Off-Premises Fulfillment
Chili’s Closes Delivery Test Kitchen as Brands Rethink Off-Premises Fulfillment
January 20, 2023  |  Restaurant Roundup

This week in restaurants, Chili’s closes its off-premises-only location and brands refine their drive-thrus. Casual dining brand Chili’s seems to be focusing on the onsite...

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Major Restaurant Brands Grapple With Reliance on Aggregators
Major Restaurant Brands Grapple With Reliance on Aggregators
November 02, 2022  |  Restaurant innovation

While the best-case scenario for restaurants might involve all of their sales coming through their own direct ordering channels, ongoing labor challenges often make it...

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Chili’s: Virtual Brand Customers More Open to Price Increases
Chili’s: Virtual Brand Customers More Open to Price Increases
August 24, 2022  |  Earnings

As restaurants struggle to manage rising food costs, Brinker International, parent company of Chili’s Grill & Bar, Maggiano’s Little Italy and two virtual brands (It’s...

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Today in Food Commerce: Panera Goes Digital; Chili’s Tackles Inflation
Today in Food Commerce: Panera Goes Digital; Chili’s Tackles Inflation
June 10, 2022  |  Commerce Connected

Today in food commerce, food prices skyrocket, and major restaurant brands open new off-premise-focused concepts. Plus, Michael Breed, senior vice president of Marketing at Brinker...

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Chili’s Exec: Flexibility Is the ‘Guiding Principle’ of Anti-Inflation Value Menu
Chili’s Exec: Flexibility Is the ‘Guiding Principle’ of Anti-Inflation Value Menu
June 10, 2022  |  Restaurant innovation

As restaurants struggle against rising costs for ingredients and supplies, many major brands are leveraging their scale to price out competitors, unveiling new value menus...

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