Today in PYMNTS data, Verifone’s first-quarter earnings largely met expectations, B2B FinTech firms are targeting millennials and small- and medium-sized businesses (SMBs) with digital financial...
Today in PYMNTS data, call centers are putting customers at risk by having them read their sensitive information aloud, vertical farming systems could revolutionize urban...
By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers - and a...
Call centers are fast becoming a fraudster favorite. Why? Because they’re just so darn inviting. Committing fraud over the phone in a call center environment...
The Google generation is changing industries from retail to call centers — and everything in between. Thanks to the internet, DIY solutions to problems big...
Artificial intelligence (AI) was one of 2017’s hottest industry buzzwords as many have begun turning to machines to solve problems that are simply too large...
Call centers are a $13 billion industry in the U.S. alone. In the inaugural PYMNTS Call Center Commerce Tracker™, in collaboration with IntraNext Systems, PYMNTS...
Most Americans may not know it, but the staff and technology being put to work answering their questions, solving their problems and selling products over...
Remember how Barbie — at first just a popular doll with pretty hair and clothes — eventually became a teacher, gymnast, veterinarian, astronaut, paratrooper, NASCAR...