Whether someone is buying a product, attending a concert or renting a truck to move furniture, there’s some level of customer service involved. It’s the...
Although Eno is a new way for Cap One and its customers to communicate, Ken Dodelin, VP of digital product development at Capital One, says...
Think call centers are on the way out? Think again. They’re evolving to provide a point of service, as they always have, at that last moment of...
With the release of Messenger Platform 1.4 this week, Facebook introduced a variety of new features for Messenger chatbots, including a new menu structure that will...
The age of information is an instant one, populated by email, bitmojis (they can even look like you) and texts, of course. Though the delivery...
The chatbot revolution is in full force, but Sage said it is the first to pull cloud-based SME accounting into the trend. The firm said...
Would a chatbot by any other name still be as helpful? LinkedIn’s nearly 470 million users will soon find out (if they haven’t already). The...