consumer insights

Consumers Spend More at Restaurants When Using Digital Wallets
Consumers Spend More at Restaurants When Using Digital Wallets
March 14, 2024  |  Digital Payments

Digital wallets — such as Apple Pay and Google Pay, which use near-field communication tags, and Amazon Pay and PayPal, which use QR codes —...

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D2C Brands Lag Behind Other eCommerce Merchants in Customer Satisfaction
D2C Brands Lag Behind Other eCommerce Merchants in Customer Satisfaction
March 13, 2024  |  eCommerce

When it comes to providing a satisfying experience that keeps customers coming back, direct-to-consumer (D2C) brands are falling behind, PYMNTS Intelligence research suggests. By the...

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Electric Vehicle Sales Slow Amid Mainstream Consumers’ Concerns About Recharging
Electric Vehicle Sales Slow Amid Mainstream Consumers’ Concerns About Recharging
March 13, 2024  |  Transportation

Automakers are reportedly anticipating a slower rate of growth in sales of electric vehicles (EVs). While early adopters contributed to a rapid rise in EV...

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‘Barbie’ Came up Short at the Oscars, but the Brand Can Outperform in 2024
‘Barbie’ Came up Short at the Oscars, but the Brand Can Outperform in 2024
March 12, 2024  |  Retail

Even though Hollywood’s incarnation of Barbie took home just one Academy Award this week, the famous figurine is well positioned for another year of solid sales. As PYMNTS...

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Price Is Top of Mind When Consumers Shop on eCommerce Marketplaces
Price Is Top of Mind When Consumers Shop on eCommerce Marketplaces
March 11, 2024  |  eCommerce

When online shoppers decide to make purchases from eCommerce marketplaces rather than directly from brands or retailers, PYMNTS Intelligence research reveals, affordability is their top...

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Retailers Grapple With Mounting Pressures as Middle Class Takes a Hit
Retailers Grapple With Mounting Pressures as Middle Class Takes a Hit
March 08, 2024  |  Retail

As ongoing economic pressures shrink the middle class, retailers are being challenged to either cut prices and step up their deals and discounts or make...

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Nordstrom Looks to Digital Transformation to Drive Premium Sales
Nordstrom Looks to Digital Transformation to Drive Premium Sales
March 05, 2024  |  Earnings

As Nordstrom looks to return its full-priced banner to revenue growth, the department store chain is turning to digital technology to meet upscale shoppers’ increasing...

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Online Shoppers Who Skip Auto-Fill Subscriptions Want Control Over Their Time
Online Shoppers Who Skip Auto-Fill Subscriptions Want Control Over Their Time
March 05, 2024  |  eCommerce

For eCommerce customers who prefer to shop at will versus scheduling auto-fill deliveries, PYMNTS Intelligence reveals, having control over how they use their time each...

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Consumers Want Personalized Promotions; Just Half Receive Relevant Ones
Consumers Want Personalized Promotions; Just Half Receive Relevant Ones
March 01, 2024  |  Consumer Insights

Everyone likes a customized gift, right?  Yes, but only if it’s the right gift. A recent study from PYMNTS Intelligence confirms personalized offers from merchants can...

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