consumer insights

Retailers Expand Private-Label Push as Shoppers Continue to Trade Down
Retailers Expand Private-Label Push as Shoppers Continue to Trade Down
February 14, 2024  |  Retail

Retailers such as Target, Macy’s and Walgreens are taking a harder look at their private-label offerings, as PYMNTS Intelligence research shows that ongoing financial pressures...

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35% of Boomers Prefer Retailer Sites to Buying Directly from Brands
35% of Boomers Prefer Retailer Sites to Buying Directly from Brands
February 14, 2024  |  Retail

The competition for customers amongst brand websites, store websites and online marketplaces continues to be shaped by a complex web of consumer preferences, trust considerations...

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Nothing Personal: Nearly a Third of Loyal Shoppers Would Switch Merchants for More Personalized Card-Linked Offers
Nothing Personal: Nearly a Third of Loyal Shoppers Would Switch Merchants for More Personalized Card-Linked...
February 12, 2024  |  Loyalty & Rewards

The 2023 holiday shopping season was a challenging time for consumers as rising prices made it difficult to manage their spending.  In this competitive marketplace,...

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1 in 10 Consumers Use Online Shopping to Manage Expenses
1 in 10 Consumers Use Online Shopping to Manage Expenses
February 09, 2024  |  eCommerce

Time is money, and consumers are constantly seeking ways to make their lives more efficient. One area where this is particularly evident is in the...

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Millennials Embrace Connectivity Tools for Seamless Direct Bank Payouts
Millennials Embrace Connectivity Tools for Seamless Direct Bank Payouts
February 08, 2024  |  Payment Methods

Open banking connectivity features are transforming the way consumers receive payouts from merchants, service providers and government agencies. These features allow consumers to link their...

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Consumers Turn to Social Media for Impulse Purchases
Consumers Turn to Social Media for Impulse Purchases
February 07, 2024  |  Social Commerce

When consumers shop on social media apps, PYMNTS Intelligence research has found, they are often making impulse purchases, buying items that strike their fancy in...

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Cracking the Customer Loyalty Code: Flexible Programs Tailored to Everyday Needs
Cracking the Customer Loyalty Code: Flexible Programs Tailored to Everyday Needs
February 06, 2024  |  Loyalty & Rewards

Len Covello, chief technology officer of Engage People, told PYMNTS in an interview that merchants are going to need to fine-tune, and in some cases overhaul,...

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Headline Inflation Cools, But Food Prices Still Climbed in December
Headline Inflation Cools, But Food Prices Still Climbed in December
January 26, 2024  |  Economy

Taken as a whole, the Commerce Department’s latest reading on inflation shows a dip below a key psychological level.  The Personal Consumption Index, as released Friday...

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8 in 10 Consumers are Highly Satisfied With Online Marketplace Shopping
8 in 10 Consumers are Highly Satisfied With Online Marketplace Shopping
January 23, 2024  |  eCommerce

The convenience of shopping from the comfort of one’s home has led to the growing popularity of online marketplaces among consumers. As detailed in “The...

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