consumer insights

Mondelēz Says Premium Brands Like Oreo, Ritz, Cadbury Will Avoid Consumer Trade-Down
Mondelēz Says Premium Brands Like Oreo, Ritz, Cadbury Will Avoid Consumer Trade-Down
November 01, 2022  |  Consumer Insights

Snack and candy giant Mondelēz International says its portfolio of premium food and beverage (F&B) brands will be protected from the worst of the trade-down...

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1 in 4 Consumers Use Digital Wallets at Grocery Stores
1 in 4 Consumers Use Digital Wallets at Grocery Stores
October 27, 2022  |  Mobile Wallets

Digital wallet adoption is on the rise at the grocery store, and merchants that do not yet accept mobile payments may need to step it...

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Study Shows Tech-Averse Consumers Most Interested in Crypto Payments
Study Shows Tech-Averse Consumers Most Interested in Crypto Payments
October 27, 2022  |  Cryptocurrency

It might sound counterintuitive, but the least tech-friendly consumers are the ones most likely to use cryptocurrency for payments. Released in October, PYMNTS’ report, “Shopping...

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Report: 54% of Consumers Want to Return Online Purchases in Person
Report: 54% of Consumers Want to Return Online Purchases in Person
October 27, 2022  |  eCommerce

Consumers want to return products in person, even when they’ve purchased the items online. In fact, 54% of consumers would prefer to drop off their...

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Payment Declines Are the ‘Silent Killer’ of Subscriber Lifetime Value
Payment Declines Are the ‘Silent Killer’ of Subscriber Lifetime Value
October 25, 2022  |  Subscriptions

A payment decline feels like a slap in the face to subscribers, especially when it’s the result of a processing mistake on the part of...

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Even Amid Digital Shift, Local Giving Still Matters for Banks
Even Amid Digital Shift, Local Giving Still Matters for Banks
October 03, 2022  |  Consumer Insights

For financial institutions (FIs) of all sizes, maintaining a local presence and doing good work can have positive ripple effects. John Owens, president of Elan...

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5 Inflationary Trends to Watch As Q4 Gets Underway
5 Inflationary Trends to Watch As Q4 Gets Underway
September 30, 2022  |  Consumer Insights

Depending on who ask and how you ask it, consumers are either feeling a bit more confident about the economy as the fourth quarter gets...

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US Spending Data Shows Shrinking Consumer Cash Cushions
US Spending Data Shows Shrinking Consumer Cash Cushions
September 30, 2022  |  Economy

While most everyone is parsing the consumer spending data from August, and while consumer spending continued to rise, there are some numbers that give one...

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Global Payments Choice Determines Consumers’ Merchant Loyalty
Global Payments Choice Determines Consumers’ Merchant Loyalty
September 28, 2022  |  Consumer Insights

To get a sense of where we are right now in the omnichannel evolution, it pays to have a holistic view — a global view,...

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