consumer insights

Consumers Trade Restaurant Meals for Upscale Brands at Home
Consumers Trade Restaurant Meals for Upscale Brands at Home
September 27, 2022  |  Consumer Insights

As food prices rise, many consumers are eating at home more often, offering premium consumer packaged goods (CPG) brands the chance to attract new customers....

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Checkout Experience Decisive in Turning Deal-Seekers into Loyal Customers
Checkout Experience Decisive in Turning Deal-Seekers into Loyal Customers
September 26, 2022  |  Consumer Insights

When is a great deal not great enough? When a consumer’s preferred merchant offers a seamless checkout experience that’s too satisfying and reliable to give...

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Checkout Data Helps Icons (and Upstarts) Flex Brand Muscle
Checkout Data Helps Icons (and Upstarts) Flex Brand Muscle
September 23, 2022  |  Consumer Insights

Ideas around using data insights to pinpoint what value and experience really mean to consumers as huge economic trends overlap are the obsession of brands,...

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36% of Consumers Say Instant Disbursements Boost Loyalty
36% of Consumers Say Instant Disbursements Boost Loyalty
September 15, 2022  |  Faster Payments

Instant disbursements whether from government or private entities are increasingly popular with consumers when offered and have a major impact on consumer perceptions of senders....

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Chili’s: To Keep Diners Spending, Don’t Scrimp on CX
Chili’s: To Keep Diners Spending, Don’t Scrimp on CX
September 15, 2022  |  Restaurant innovation

As food prices rise, consumers are proving still willing to spend their money on meaningful dining experiences, but restaurants are finding that they have work...

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PYMNTS Report: 60% of Well-Off Consumers Still Buy Crypto as Investment
PYMNTS Report: 60% of Well-Off Consumers Still Buy Crypto as Investment
September 09, 2022  |  Cryptocurrency

New research on the demographic differences between who’s buying crypto and who’s is not show that the new asset class is as polarizing on a...

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Data Brief: German Consumers See Banks as Super Apps
Data Brief: German Consumers See Banks as Super Apps
August 23, 2022  |  Connected Economy

Interest in super apps is growing worldwide as consumers increasingly recognize the benefits they provide. But recent PYMNTS research shows that there are concerns that...

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Data brief: U.K. Consumers Encounter 11% More Shopping Friction Than the Average Consumer
Data brief: U.K. Consumers Encounter 11% More Shopping Friction Than the Average Consumer
August 22, 2022  |  Consumer Insights

Merchants in the U.K. need to step up their game when it comes to providing customers with the cross-channel and digital shopping features that can...

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Joe & the Juice: Diners Going Extra Mile for Favorite Brands
Joe & the Juice: Diners Going Extra Mile for Favorite Brands
August 05, 2022  |  Restaurant innovation

As restaurant customers’ interactions with brands increasingly take place in the digital world, the factors that consumers consider when deciding between eateries are shifting. To...

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