Zoom has made significant advancements in its artificial intelligence (AI) technology as it aims to empower customers to work smarter in a hybrid work environment. ...
Alternately mind-numbing and infuriating, call center experiences are getting a refresh, bringing a more human touch to bear even though more automation is involved than...
PSCU, the credit union service organization (CUSO), announced on Monday (Feb. 24) that it is finishing up a proof of concept (POC) with CULedger and...