Customer Churn

Subscription Merchants See Failed Payments Spike Churn Rates
Subscription Merchants See Failed Payments Spike Churn Rates
August 02, 2023  |  Subscriptions

When the subscription industry’s customers experience failed payments, it can directly lead to churn, PYMNTS research reveals, prompting merchants to lose out on hundreds of...

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80% of Failed Subscription Payments Not the Customer’s Fault
80% of Failed Subscription Payments Not the Customer’s Fault
May 02, 2023  |  Subscription Commerce

New data shows that top-performing subscription providers recover 22% more revenue on average for each payment recovery method used. As subscription businesses navigate customer retention...

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Subscription Businesses That Measure Lifetime Customer Value Outperform Competitors
Subscription Businesses That Measure Lifetime Customer Value Outperform Competitors
January 09, 2023  |  Subscription Commerce

PYMNTS’ latest research on the subscription industry reveals that firms that track and manage customer lifetime value (LTV) are five times more likely to be...

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PYMNTS Intelligence: Retaining Subscribers With Seamless Payments and Customer Journeys
PYMNTS Intelligence: Retaining Subscribers With Seamless Payments and Customer Journeys
November 08, 2022  |  Subscription Commerce

The popularity of subscription-based services skyrocketed over the last several years, propelled by the multitude of consumers staying at home during the pandemic. The average...

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Subscriptions Play Dual Role for Primary Healthcare Providers
Subscriptions Play Dual Role for Primary Healthcare Providers
November 04, 2022  |  Subscription Commerce

Subscription-based services soared as consumers sought access to goods, services and entertainment during the pandemic. Lately, however, subscriptions have seen a downturn due to inflation,...

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US Banks Plan 2023 Investments in Receipt Data Innovation
US Banks Plan 2023 Investments in Receipt Data Innovation
October 06, 2022  |  Innovation

Collaboration between retailers, financial institutions (FIs) and FinTechs powers the rich, seamless commerce and banking experiences today’s digitally-savvy consumers expect. Often, this includes leveraging the...

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PYMNTS Intelligence: How to Avoid Becoming a Consumer’s Unwanted Subscription
PYMNTS Intelligence: How to Avoid Becoming a Consumer’s Unwanted Subscription
August 05, 2022  |  Subscription Commerce

Subscriptions have become a source of both promise and peril for consumers. The increase in subscription-based goods and services presents people with more choice and flexibility,...

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Rocksbox on Keeping Subscriptions Fresh
Rocksbox on Keeping Subscriptions Fresh
August 04, 2022  |  Subscription Commerce

With the number of subscription-based goods and services skyrocketing in recent years, consumers are now flush with choice. Everything from video streaming platforms to product...

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Data Helps Jewelers Align Subscription Offers With Consumer Spending Behaviors
Data Helps Jewelers Align Subscription Offers With Consumer Spending Behaviors
August 03, 2022  |  Subscription Commerce

Subscription commerce has taken off in recent years, and consumers now have more subscription options than ever. This success has a downside, however. More subscriptions...

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