customer engagement

How Synchrony Financial Is Upgrading Its AML Strategy
How Synchrony Financial Is Upgrading Its AML Strategy
October 11, 2019  |  Digital Banking

Lax anti-money laundering (AML) systems have cost FIs more than $8 billion in fines this year alone — and maintaining compliance without compromising the user...

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Deep Dive: QSRs Find Their Voice
Deep Dive: QSRs Find Their Voice
September 16, 2019  |  Restaurant innovation

More than one-quarter of all U.S. consumers who own voice-activated devices have used them to order food. These consumers commonly rely on technologies such as...

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Olo, SessionM Partner On QSR Loyalty Offers
Olo, SessionM Partner On QSR Loyalty Offers
September 05, 2019  |  Retail

SessionM, a customer loyalty and engagement platform, has teamed up with food ordering platform Olo for new loyalty and discount offers within Olo, according to...

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Payments Remain Key To Customer Service For Bank Of The West
Payments Remain Key To Customer Service For Bank Of The West
May 16, 2019  |  Digital Banking

Most consumers look at banking as a time-consuming chore. They have many options to choose from and their loyalty can be fickle, making onboarding and...

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Is Social Banking the Key to FIs Capturing Gen Z?
Is Social Banking the Key to FIs Capturing Gen Z?
May 15, 2019  |  Digital Banking

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space....

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Three Metrics CUs Can Use To Retain Members
Three Metrics CUs Can Use To Retain Members
April 30, 2019  |  Credit Unions

Credit unions (CUs) are a popular alternative to traditional banks, with 5,613 CUs in operation as of January 2019, and 195,000 new memberships added in...

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How AML Regulations Are Pulling Credit Unions Into Law Enforcement
How AML Regulations Are Pulling Credit Unions Into Law Enforcement
December 13, 2018  |  Credit Unions

Communication and engagement with members is an essential part of any credit unions’ (CUs’) retention strategy. Recently, though, many CUs have turned to technology-driven solutions...

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When AI Technology Gets Up Close And Personal
When AI Technology Gets Up Close And Personal
November 16, 2018  |  Artificial Intelligence

Brighterion CEO Akli Adjaoute says there’s only one measure of AI’s true potential: When the tech is adaptive enough to understand that John at 23...

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What’s Good For Veterans Can Be Very Good For Businesses
What’s Good For Veterans Can Be Very Good For Businesses
November 12, 2018  |  Consumer Authentication

It started in the early 1980s: The nation began to repent for what was commonly viewed as the shabby treatment of Vietnam War veterans. It...

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