customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Is Connected Tech Making Store Shelving Too Smart?
Is Connected Tech Making Store Shelving Too Smart?
October 28, 2019  |  Retail

In the annals of favored retail buzzwords over the last half-decade ago, “personalized” has risen to the top of the pack, usually paired with the...

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Vrbo: Bringing Vacations Into The 2020s
Vrbo: Bringing Vacations Into The 2020s
October 11, 2019  |  Travel Payments

Vacations are changing — and the tourism industry is changing along with it. The pace of innovation and disruption only promises to get faster as...

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ClassPass CEO: How Digital Platforms Have Innovated Health, Fitness
ClassPass CEO: How Digital Platforms Have Innovated Health, Fitness
October 04, 2019  |  Merchant Innovation

Consumers are creatures of habit — but those habits can be complex, and can certainly vary according to such factors as geography, age and even...

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EMV’s Delay Has Been The Convenience Store’s Innovation Gain
EMV’s Delay Has Been The Convenience Store’s Innovation Gain
October 01, 2019  |  Gas Station Retail

EMV seems to be that payments issue that just won’t go away, but not in the U.S., where at least one vital and robust sector...

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Oracle: What’s Old Is New Again For B2B Customer Experience
Oracle: What’s Old Is New Again For B2B Customer Experience
August 06, 2019  |  Merchant Innovation

Decades-efforts at building a better B2B ecosystem and customer experiences that keep business flowing are getting fresh fuel from artificial intelligence and other technologies. In...

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Omnichannel Moves Beyond Retail
Omnichannel Moves Beyond Retail
July 03, 2019  |  Omnicommerce

Let’s start this story with a trip to the dentist’s office. No, we don’t want to be there, either, but life requires regular bouts of...

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Eastern Labs Brings Innovation To Four Generations’ Needs
Eastern Labs Brings Innovation To Four Generations’ Needs
June 28, 2019  |  Digital Banking

Millennials have particular banking needs — but, of course, so do the baby boomer, Gen X and Gen Z generations. That puts pressure on banks...

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WeGift Raises £4M In Funding To Boost Expansion To US
WeGift Raises £4M In Funding To Boost Expansion To US
June 28, 2019  |  Investments

Digital rewards platform WeGift announced that it has raised £4 million (nearly $5.07 million USD) in Series A funding, led by Fred Destin at Stride.VC,...

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Kount Launches New AI Tool To Detect Fraud
Kount Launches New AI Tool To Detect Fraud
June 27, 2019  |  Fraud Prevention

Digital fraud prevention company Kount has launched a new artificial intelligence (AI)-driven solution to enhance payments fraud prevention. The company said this latest solution creates...

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