customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

AI’s Place In The $50B RV Market
AI’s Place In The $50B RV Market
December 11, 2019  |  Payments Innovation

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in...

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What It Takes To ‘Own’ The Customer eCommerce Experience
What It Takes To ‘Own’ The Customer eCommerce Experience
December 04, 2019  |  Consumer Payments

Not all that long ago, eCommerce was more notion than reality. Buying something online still required interaction with the brick-and-mortar world, with cash, and even...

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How Back-Office FinTech Boosts Spas’ Recurring Revenue Opportunity
How Back-Office FinTech Boosts Spas’ Recurring Revenue Opportunity
November 07, 2019  |  B2B Payments

Every small business (SMB) and entrepreneur wants to boost revenue, and recurring customers are a welcome source of cash inflows. However, for salons and spas,...

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Kroger Aims To Drive Innovation With Grocery Experience, Partnerships
Kroger Aims To Drive Innovation With Grocery Experience, Partnerships
November 06, 2019  |  Retail

Kroger’s retail transformation was front and center at its analyst day, as the firm aims to remake its business with its Restock Kroger framework. Chairman...

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Flywire Taps Former Apple Pay Exec As President, COO
Flywire Taps Former Apple Pay Exec As President, COO
November 05, 2019  |  Personnel

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. It’s a concept...

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Is Connected Tech Making Store Shelving Too Smart?
Is Connected Tech Making Store Shelving Too Smart?
October 28, 2019  |  Retail

In the annals of favored retail buzzwords over the last half-decade ago, “personalized” has risen to the top of the pack, usually paired with the...

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Vrbo: Bringing Vacations Into The 2020s
Vrbo: Bringing Vacations Into The 2020s
October 11, 2019  |  Travel Payments

Vacations are changing — and the tourism industry is changing along with it. The pace of innovation and disruption only promises to get faster as...

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ClassPass CEO: How Digital Platforms Have Innovated Health, Fitness
ClassPass CEO: How Digital Platforms Have Innovated Health, Fitness
October 04, 2019  |  Merchant Innovation

Consumers are creatures of habit — but those habits can be complex, and can certainly vary according to such factors as geography, age and even...

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EMV’s Delay Has Been The Convenience Store’s Innovation Gain
EMV’s Delay Has Been The Convenience Store’s Innovation Gain
October 01, 2019  |  Gas Station Retail

EMV seems to be that payments issue that just won’t go away, but not in the U.S., where at least one vital and robust sector...

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