customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

How AI Jump-Starts Delivery And Keeps Order-Ahead Secure
How AI Jump-Starts Delivery And Keeps Order-Ahead Secure
April 02, 2019  |  Mobile Order Ahead

With mobile ordering now accounting for 60 percent of all digital orders, it has fast become the way the majority of consumers buy and pay...

READ MORE >
Amazon, Worldpay Team On One-Click Commerce
Amazon, Worldpay Team On One-Click Commerce
March 20, 2019  |  Amazon Payments

Amazon Pay is a well-established payment method across online commerce — and not only because it’s the home payment method of the largest, most successful eCommerce platform...

READ MORE >
How Neighborhood Goods Is Breathing New Life Into The Department Store Model
How Neighborhood Goods Is Breathing New Life Into The Department Store Model
March 12, 2019  |  Retail

For physical retail, and department stores in particular, it’s both the best of times and worst of times. The headline topping the news this week...

READ MORE >
Omnichannel: The Revenge Of Brick-And-Mortar
Omnichannel: The Revenge Of Brick-And-Mortar
March 12, 2019  |  Omnicommerce

 Omnichannel’s reality has yet to catch up to its promise from years ago – to transform the way we shop, well, everywhere. NMI CEO Vijay...

READ MORE >
How Reebok Captures In-Store Impulse Buys
How Reebok Captures In-Store Impulse Buys
March 08, 2019  |  MPOS Tracker

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. A full 45 percent of retailers listed it as a priority this year,...

READ MORE >
Costco Slips Past Amazon In Annual Customer Satisfaction Survey
Costco Slips Past Amazon In Annual Customer Satisfaction Survey
February 27, 2019  |  Retail

A new survey found that Costco Wholesale has beat out Amazon in customer satisfaction. The annual American Customer Satisfaction Index (ACSI) survey shows that, after taking...

READ MORE >
Neiman Marcus Names Two Execs As It Builds Luxury Platform
Neiman Marcus Names Two Execs As It Builds Luxury Platform
February 05, 2019  |  Retail

Neiman Marcus Group announced Tuesday (Feb. 5) the appointment of two executives to lead its customer and store strategies. In a press release, the department store...

READ MORE >
Starbucks Hits 16.3M Mobile Users, Eyes Expanded Delivery
Starbucks Hits 16.3M Mobile Users, Eyes Expanded Delivery
January 25, 2019  |  Earnings

After a disappointing holiday quarter in 2017, the pressure was on Starbucks, which reported its most recent quarterly earnings yesterday (Jan. 24). Investors were eager to see...

READ MORE >
Inspired By Amazon, Will Same-Day Delivery Become The New Norm?
Inspired By Amazon, Will Same-Day Delivery Become The New Norm?
January 15, 2019  |  Retail

In 2005, Amazon forever set the stage for new expectations of how much eCommerce deliveries will cost and when items will arrive when the retailer...

READ MORE >