customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

CAN Capital Announces Another Leadership Change With New CEO
CAN Capital Announces Another Leadership Change With New CEO
January 10, 2019  |  B2B Payments

Alternative small business (SMB) lending platform CAN Capital announced on Wednesday (Jan. 9) that Edward J. Siciliano has been appointed as the new chief executive...

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NMI CEO On Payments Powering SMB Omnichannel Expansion
NMI CEO On Payments Powering SMB Omnichannel Expansion
January 10, 2019  |  Omnicommerce

“Easier said than done” is a saying that can apply to many things: running a marathon, losing those last five pounds, eating dinner every night...

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Ondot CEO: Rewards Are ‘Table Stakes’ — Cardholders Now Expect Experiences
Ondot CEO: Rewards Are ‘Table Stakes’ — Cardholders Now Expect Experiences
January 08, 2019  |  Loyalty & Rewards

There’s more to consumer life than purchase history — and more to card acquisition, too. This implies that there are more pleasing perks to cardholders...

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Kroger, Microsoft Take On Amazon Go
Kroger, Microsoft Take On Amazon Go
January 07, 2019  |  Innovation

Kroger and Microsoft announced Monday (Jan. 7) that the two are partnering up to enable a connected store experience leveraging Microsoft’s Azure cloud and Kroger...

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Grabango Raises $12M To Expand Product Development, Tech Deployments
Grabango Raises $12M To Expand Product Development, Tech Deployments
January 07, 2019  |  Investments

Grabango, the Silicon Valley startup, announced Monday (Jan. 7) that it raised $12 million in venture funding. In a press release, the startup, which makes...

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Bell And Howell CEO: Why Next Gen Click-And-Collect Isn’t Just About Convenience
Bell And Howell CEO: Why Next Gen Click-And-Collect Isn’t Just About Convenience
January 07, 2019  |  Retail

When Bell and Howell (BH) first examined how it could compete in the automated, self-service delivery kiosk and locker space a few years ago, it was because two things...

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Mastercard Appoints First Chief Experience Officer
Mastercard Appoints First Chief Experience Officer
January 04, 2019  |  Personnel

To help lead a team that bolsters its consumer payment experience delivery, Mastercard said Donald Chesnut will become its first chief experience officer as of...

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Banks Jump Into The Contextual Commerce Stream
Banks Jump Into The Contextual Commerce Stream
January 03, 2019  |  Commerce

Consumers in the digital age don’t really embark on commerce journeys anymore, so much as they find themselves always on one. This is a situation...

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Why ‘Knowing More Up Front’ Means Knowing Credit Unions’ Digital Future
Why ‘Knowing More Up Front’ Means Knowing Credit Unions’ Digital Future
December 28, 2018  |  Credit Unions

It may come as no surprise to readers that, when asked about what influences the use of one payment method over another, credit union (CU)...

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