customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Ingo CEO On 2018’s Push Payments ‘Great Awakening’ (And What’s Next)
Ingo CEO On 2018’s Push Payments ‘Great Awakening’ (And What’s Next)
December 19, 2018  |  Payment Methods

With the launch of Ingo Money QuickConnect last week, the company capped off a year that CEO Drew Edwards told Karen Webster could best be...

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Digital Divide: QSR Managers And Consumers Face Nearly 30-Point Gap On Innovation Preferences
Digital Divide: QSR Managers And Consumers Face Nearly 30-Point Gap On Innovation Preferences
December 19, 2018  |  QSR & Mobile

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to...

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Visa: ‘Time As The New Coupon’ Will Drive Retail In 2019
Visa: ‘Time As The New Coupon’ Will Drive Retail In 2019
December 18, 2018  |  VISA

It’s easy to get swept up in the retail apocalypse narrative. With historic retailers like Toys R Us and Sears shutting their doors after more...

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WePay’s Aberman: Seamless Commerce Requires Wider Lens
WePay’s Aberman: Seamless Commerce Requires Wider Lens
December 14, 2018  |  Commerce

Here’s a buzzword: seamless commerce. For good reason, too. It is an appropriate way to describe the nirvana of the commerce experience, one in which...

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Post-Toys R Us, Retailers Vie For Experiential Toy Shoppers
Post-Toys R Us, Retailers Vie For Experiential Toy Shoppers
December 11, 2018  |  Retail

Retailers are doubling down on toys amid a gap in the market left by the bankruptcy of Toys R Us. U.K. toy retailer Hamleys, for...

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Target Uses AR To Sell Christmas Trees
Target Uses AR To Sell Christmas Trees
December 06, 2018  |  Retail

Target is selling Christmas trees at twice the normal rate thanks to its augmented reality shopping tool. Its new shopping app feature, “See It in...

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Walmart, Brain Corp Pair On AI Tech
Walmart, Brain Corp Pair On AI Tech
December 04, 2018  |  Artificial Intelligence

Software tech company Brain Corp announced that it has entered an agreement to provide artificial intelligence (AI) to Walmart. “We’re excited to work with Brain...

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Why Consumers Prefer Apps At Gas Stations
Why Consumers Prefer Apps At Gas Stations
November 30, 2018  |  Gas Station Retail

Hook convenience store (c-store) customers on a user-friendly mobile experience for fuel purchases, and the benefits will accumulate. That’s one of the main findings from...

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TRENDING: Call Centers Push With Biometrics As Fraud Soars
TRENDING: Call Centers Push With Biometrics As Fraud Soars
November 21, 2018  |  call center commerce

The rate of contact center fraud has skyrocketed recently, growing by 350 percent during the past four years. For call centers, dealing with this growing...

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