customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

How Reebok Captures In-Store Impulse Buys
How Reebok Captures In-Store Impulse Buys
March 08, 2019  |  MPOS Tracker

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. A full 45 percent of retailers listed it as a priority this year,...

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Costco Slips Past Amazon In Annual Customer Satisfaction Survey
Costco Slips Past Amazon In Annual Customer Satisfaction Survey
February 27, 2019  |  Retail

A new survey found that Costco Wholesale has beat out Amazon in customer satisfaction. The annual American Customer Satisfaction Index (ACSI) survey shows that, after taking...

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Neiman Marcus Names Two Execs As It Builds Luxury Platform
Neiman Marcus Names Two Execs As It Builds Luxury Platform
February 05, 2019  |  Retail

Neiman Marcus Group announced Tuesday (Feb. 5) the appointment of two executives to lead its customer and store strategies. In a press release, the department store...

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Starbucks Hits 16.3M Mobile Users, Eyes Expanded Delivery
Starbucks Hits 16.3M Mobile Users, Eyes Expanded Delivery
January 25, 2019  |  Earnings

After a disappointing holiday quarter in 2017, the pressure was on Starbucks, which reported its most recent quarterly earnings yesterday (Jan. 24). Investors were eager to see...

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Inspired By Amazon, Will Same-Day Delivery Become The New Norm?
Inspired By Amazon, Will Same-Day Delivery Become The New Norm?
January 15, 2019  |  Retail

In 2005, Amazon forever set the stage for new expectations of how much eCommerce deliveries will cost and when items will arrive when the retailer...

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CAN Capital Announces Another Leadership Change With New CEO
CAN Capital Announces Another Leadership Change With New CEO
January 10, 2019  |  B2B Payments

Alternative small business (SMB) lending platform CAN Capital announced on Wednesday (Jan. 9) that Edward J. Siciliano has been appointed as the new chief executive...

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NMI CEO On Payments Powering SMB Omnichannel Expansion
NMI CEO On Payments Powering SMB Omnichannel Expansion
January 10, 2019  |  Omnicommerce

“Easier said than done” is a saying that can apply to many things: running a marathon, losing those last five pounds, eating dinner every night...

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Ondot CEO: Rewards Are ‘Table Stakes’ — Cardholders Now Expect Experiences
Ondot CEO: Rewards Are ‘Table Stakes’ — Cardholders Now Expect Experiences
January 08, 2019  |  Loyalty & Rewards

There’s more to consumer life than purchase history — and more to card acquisition, too. This implies that there are more pleasing perks to cardholders...

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Kroger, Microsoft Take On Amazon Go
Kroger, Microsoft Take On Amazon Go
January 07, 2019  |  Innovation

Kroger and Microsoft announced Monday (Jan. 7) that the two are partnering up to enable a connected store experience leveraging Microsoft’s Azure cloud and Kroger...

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