customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Samsung And HSBC Get ‘Phygital’ With Wearables
Samsung And HSBC Get ‘Phygital’ With Wearables
October 23, 2018  |  Wearables

HSBC and Samsung have announced what they are calling a “first-of-its-kind” program to bring wearable technology into HSBC bank branches. The two firms are currently...

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What Retail Can Teach Banking About Consumers’ Digital Journeys
What Retail Can Teach Banking About Consumers’ Digital Journeys
October 23, 2018  |  Retail

Consumers go on a lot of different types of digital journeys in a day — they might shop online, do some banking, move funds between...

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It’s Trust Over Tech For SMBs Choosing A Bank
It’s Trust Over Tech For SMBs Choosing A Bank
October 22, 2018  |  B2B Payments

Despite the rise of FinTech firms and challenger banks hoping to offer small businesses (SMBs) a better banking experience, large traditional financial institutions (FIs) continue...

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Mastercard’s Lifestyle Manager Aims To Build More Effortless Consumer Journeys
Mastercard’s Lifestyle Manager Aims To Build More Effortless Consumer Journeys
October 19, 2018  |  Mastercard

There are few disappointments in life quite as indelible as a long-anticipated vacation that crashes and burns because of a bad experience at a hotel. Most consumers have at...

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Menswear Brands Get An Online Spotlight With Deal-Of-The-Day Platforms
Menswear Brands Get An Online Spotlight With Deal-Of-The-Day Platforms
October 16, 2018  |  Retail

Small menswear brands, even some that are considered to be medium or large, might face a challenge when it comes to marketing: How do they...

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How QSRs Can Satisfy Customers’ Appetite For Innovation
How QSRs Can Satisfy Customers’ Appetite For Innovation
October 16, 2018  |  ResTech

A quick look at the latest edition of the PYMNTS Restaurant Readiness Index strongly drives home the point that consumers are, pardon the pun, starving for...

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Small Businesses Draw The Line On Lack Of Digital Banking
Small Businesses Draw The Line On Lack Of Digital Banking
October 11, 2018  |  B2B Payments

Europe’s largest banks have landed in the hot seat, thanks to a recent Fortytwo Data report that found 90 percent had been sanctioned for money...

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Subway Seeks To Innovate, Reworking Kiosks, Loyalty And Mobile
Subway Seeks To Innovate, Reworking Kiosks, Loyalty And Mobile
October 11, 2018  |  QSR & Mobile

For insight on how QSRs are responding to changing customer expectations, PYMNTS caught up with Carissa Ganelli, chief digital officer at Subway. She discussed the...

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Mastercard Launches Real-Time Bill Payments Via Banking Apps
Mastercard Launches Real-Time Bill Payments Via Banking Apps
October 10, 2018  |  Mastercard

When it comes to paying bills online, banks have come up short in speed and transparency — and customers can’t always use cards if they...

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