customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Today In Data: Correctly Capturing The Moment Of Inspiration
Today In Data: Correctly Capturing The Moment Of Inspiration
August 14, 2018  |  Today In Data

The magic moment in commerce is when the customer sees it – and wants to buy it. The moment of inspiration when if that “buy button” is near...

READ MORE >
Today In Data: Easy On, Easy Off
Today In Data: Easy On, Easy Off
July 19, 2018  |  Today In Data

Easy to access on-ramps when a customer or business wants to try a product or service, and easy to find off-ramps when they are finished. It...

READ MORE >
Shopify Eyes Buying Experience With Return Magic Acquisition
Shopify Eyes Buying Experience With Return Magic Acquisition
June 26, 2018  |  Partnerships / Acquisitions

Shopify announced that it has acquired mobile app Return Magic. Developed by a Montreal-based team co-founded by Guillaume Racine and Raff Paquin, Return Magic was...

READ MORE >
UK Small, Medium Businesses Embrace App Payments In Store
UK Small, Medium Businesses Embrace App Payments In Store
June 13, 2018  |  Mobile Payments

With the U.K. increasingly embracing mobile, a new study by Verifone found that 29 percent of the country’s small and medium businesses now give customers...

READ MORE >
Judging A Beer By Its Can: The Future Of AR In Consumables And Beyond
Judging A Beer By Its Can: The Future Of AR In Consumables And Beyond
June 06, 2018  |  Retail

“Beer speaks” may be the slogan for Lagunitas, but it’s Glasgow brewery Up Front that’s actually making its beer cans talk through an augmented reality...

READ MORE >
Text Me Maybe: Why Texting Could Be SMBs’ Top Tool For Customer Service
Text Me Maybe: Why Texting Could Be SMBs’ Top Tool For Customer Service
May 08, 2018  |  Mobile

Omnichannel may be the word of the year for many businesses, but for a vast swath of small, independent players, just expanding beyond the single...

READ MORE >
Sharing Success On Small Business Week
Sharing Success On Small Business Week
May 03, 2018  |  SMBs

“Small but mighty” is the mantra this week, as small businesses (SMBs) celebrate the entrepreneurship and perseverance (otherwise known as “blood, sweat and tears”) that...

READ MORE >
FedEx Launches New Returns Management Product For High-Volume Merchants
FedEx Launches New Returns Management Product For High-Volume Merchants
March 20, 2018  |  Retail

In an effort to help high-volume eCommerce retailers and merchants improve their customer experiences, FedEx has unveiled a new returns management product. Trade publication Logistics...

READ MORE >
What The $1B Kiosk Industry Can Do For Hotels And Restaurants
What The $1B Kiosk Industry Can Do For Hotels And Restaurants
March 14, 2018  |  Retail

Kiosks aren’t just for selling tickets or providing customers with another way to order a meal. They can personalize the guest experience too. “Our take...

READ MORE >