customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Automation Offers Hospitality Businesses Instant Control Over Customer Experience
Automation Offers Hospitality Businesses Instant Control Over Customer Experience
June 07, 2017  |  Innovation

Automation is giving hospitality businesses and the restaurant industry across the country instant control over internal processes, as well as the customer’s overall experience. Modern...

READ MORE >
Au Bon Pain & The Devil In The Mobile Order-Ahead Details
Au Bon Pain & The Devil In The Mobile Order-Ahead Details
May 11, 2017  |  Mobile Order Ahead

Being a first mover isn’t always what it’s cracked up to be. Nearly half — 47 percent to be precise — of first movers fail. Friendster was...

READ MORE >
How MicroWarehouses Make The Grocer
How MicroWarehouses Make The Grocer
April 10, 2017  |  Retail

Building the better consumer experience has become retail’s rallying call these days — though what exactly the “better experience” consists of is very much up for...

READ MORE >
French Retailers Shift Toward Digital Screens
French Retailers Shift Toward Digital Screens
January 10, 2017  |  Retail

New research from Samsung Electronics France revealed that more physical stores in France are opting for digital screens to help enhance the customer experience. According...

READ MORE >
Payments Takes The (NFL Football) Field
Payments Takes The (NFL Football) Field
October 11, 2016  |  Payments Innovation

Giving stadium operators a way to make the fan experience better comes down to data and devices — data that can match consumer behavior with...

READ MORE >
What Matters Most To Retail Shoppers?
What Matters Most To Retail Shoppers?
October 14, 2015  |  News

A great experience trumps great prices. Surprised? Don’t be. Brand new research from Synchrony Financial gives retailers the concrete evidence they need to prove that...

READ MORE >