customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

43% of FIs and FinTechs Say Using Receipt Data Improves Customer Experience
43% of FIs and FinTechs Say Using Receipt Data Improves Customer Experience
October 24, 2023  |  Commerce

As businesses continue to seek ways to improve customer experiences and drive operational efficiency, one strategy that is gaining traction is the use of item-level...

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Amazon Counters FTC Lawsuit Allegations on Deceptive Practices
Amazon Counters FTC Lawsuit Allegations on Deceptive Practices
October 19, 2023  |  Amazon

Amazon is asking a Seattle judge to dismiss a lawsuit from the Federal Trade Commission (FTC), saying the case “fails in its entirety.”  The eCommerce giant has vehemently...

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Experts Explain How Gen AI Is Helping Businesses Automate Operations, Streamline Workflows
Experts Explain How Gen AI Is Helping Businesses Automate Operations, Streamline Workflows
October 18, 2023  |  artificial intelligence

As businesses and industries continue to seek solutions to streamline operations, enhance customer experiences, and optimize workflows, generative artificial intelligence (AI) has emerged as a...

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Nearly One-Third of Insurance Consumers Prefer Not to Pay Extra for Real-Time Payments
Nearly One-Third of Insurance Consumers Prefer Not to Pay Extra for Real-Time Payments
October 17, 2023  |  Insurance

Legacy payment systems in the financial and insurance industries have often resulted in delays, errors and complications, leading to damaged customer loyalty and lost business....

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sticky.io and FlexCharge Partner on eCommerce Payment Decline
sticky.io and FlexCharge Partner on eCommerce Payment Decline
October 17, 2023  |  Retail

Subscription management and recurring billing provider sticky.io has partnered with payment decline management firm FlexCharge. This collaboration, announced Tuesday (Oct. 17), aims to address the issue of cart...

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Retailers Employ Freebie Model to Reduce Returns 
Retailers Employ Freebie Model to Reduce Returns 
September 21, 2023  |  Retail

From November 2022 to mid-January of the current year, no less than 10% of weekly orders were subject to returns.   During periods of inflation and when households...

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PYMNTS Intelligence: Retailers Must Upgrade Back-End Systems to Harness AI Power and Potential
PYMNTS Intelligence: Retailers Must Upgrade Back-End Systems to Harness AI Power and Potential
August 28, 2023  |  Retail

With the rise of eCommerce and the need for convenience and flexibility, retailers have turned to artificial intelligence (AI) to enhance the customer experience, with...

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BigCommerce: AI-Powered Tools Can Filter Merchant Data and Drive Conversions
BigCommerce: AI-Powered Tools Can Filter Merchant Data and Drive Conversions
August 08, 2023  |  artificial intelligence

Artificial intelligence (AI) has risen as a powerful tool, offering boundless possibilities. But even with good intentions, there exists a potential for unintended negative outcomes. ...

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Card-on-File Management Platform Knot Raises $10 Million to Expand Merchant Support
Card-on-File Management Platform Knot Raises $10 Million to Expand Merchant Support
August 03, 2023  |  Credit Cards

Knot has closed a $10 million Series A investment round to grow its application programming interface-based card-on-file management offering. The funding will enable Knot to expand its...

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