customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Wish Looks to Lure Bargain Hunters With Easier Discovery, Increased Ad Spend
Wish Looks to Lure Bargain Hunters With Easier Discovery, Increased Ad Spend
August 09, 2022  |  Earnings

Embattled eCommerce marketplace Wish.com says it’s pinning its recovery hopes on a strong second half fueled by bargain-hunting holiday shoppers in search of a deal...

READ MORE >
NEW REPORT: SMBs Balance Buyer and Supplier Needs With Payments Platforms
NEW REPORT: SMBs Balance Buyer and Supplier Needs With Payments Platforms
June 08, 2022  |  Accounts Payable

Small- to medium-sized businesses (SMBs) face numerous obstacles to sustainable business growth, not the least of which is managing payments. For many growing buyers and...

READ MORE >
Digital Engagement Drives Sales of Collector Car Insurance, Memberships
Digital Engagement Drives Sales of Collector Car Insurance, Memberships
May 13, 2022  |  Connected Economy

Hobbies provide people with an escape during tough times. Companies that provide an infrastructure that helps them enjoy those pursuits can also foster engagement that...

READ MORE >
B2B Vendors Want Payments to Disappear
B2B Vendors Want Payments to Disappear
May 12, 2022  |  B2B Payments

Like the consumers who buy from merchants’ websites or eCommerce platforms, corporate clients making purchases from business-to-business (B2B) vendors value straightforward, streamlined transactions.  Traditional procurement...

READ MORE >
Starbucks Shifts Focus From In-Store Experience to Digital Efficiency
Starbucks Shifts Focus From In-Store Experience to Digital Efficiency
May 03, 2022  |  Earnings

Even as consumers are returning to restaurants for indoor dining, Starbucks is turning its attention away from creating inviting on-premise space toward boosting the efficiency...

READ MORE >
SaaS Company Freshworks Develops Customer-Relationship Software for eCommerce
SaaS Company Freshworks Develops Customer-Relationship Software for eCommerce
April 26, 2022  |  eCommerce

Freshworks, the enterprise software-as-a-service (SaaS) company, has rolled out Freshworks CRM for eCommerce, a customer relationship management service to let employees engage their buyers more...

READ MORE >
Contact Centers Double Down on AI to Solve Vexing CX Challenges
Contact Centers Double Down on AI to Solve Vexing CX Challenges
April 18, 2022  |  Artificial Intelligence

Alternately mind-numbing and infuriating, call center experiences are getting a refresh, bringing a more human touch to bear even though more automation is involved than...

READ MORE >
Top Selling-Point for CUs Should Be Close Personal Relationships with Members
Top Selling-Point for CUs Should Be Close Personal Relationships with Members
September 24, 2021  |  Credit Unions

It’s a critical time for credit unions as the risk of members pursuing enticing offers and better terms from competing financial institutions is very real....

READ MORE >
PayPal’s Jim Magats: SMBs Must Meet Customers Across Connected Economy’s ‘Four Domains’
PayPal’s Jim Magats: SMBs Must Meet Customers Across Connected Economy’s ‘Four Domains’
September 13, 2021  |  Commerce Connected

In the connected economy, consumers want to simplify how they access the many things that were once resident in individual apps on their phones. The...

READ MORE >