customer loyalty

Home Depot Nails Experiential Loyalty to Keep Big-Spending Pros Returning
Home Depot Nails Experiential Loyalty to Keep Big-Spending Pros Returning
January 12, 2023  |  Loyalty & Rewards

“We are building a unique, interconnected pro ecosystem that will help us grow our share in a $450 billion addressable market,” Ranjeet Bhosale, vice president...

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Small Business Survival May Hinge on Digital Payment Features
Small Business Survival May Hinge on Digital Payment Features
January 12, 2023  |  B2B Payments

The holiday shopping season is so important to retailers that it has become a matter of survival for many. One in four businesses believes recent...

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To Compete With eCommerce, Physical Stores Need to Act More Like Online Retailers
To Compete With eCommerce, Physical Stores Need to Act More Like Online Retailers
January 12, 2023  |  Retail

For retailers facing stiff competition from online foes, innovation has become mandatory. Fresher standards for online shopping that emphasize efficiency, convenience and payment choice have...

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PYMNTS Intelligence: The Advantages and Challenges of BNPL for Merchants
PYMNTS Intelligence: The Advantages and Challenges of BNPL for Merchants
November 25, 2022  |  BNPL

Buy now, pay later (BNPL) has taken the retail world by storm, thanks in large part to its impressive array of benefits for merchants and enhanced customer...

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Half of Large Retailers Say In-Store Mobile Tech Lacking
Half of Large Retailers Say In-Store Mobile Tech Lacking
October 05, 2022  |  Retail

When retailers are recovering from a tumultuous fiscal year, they often look to innovation, since making shopping easier or more enjoyable for their customers is...

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Study Finds More Than Two-Thirds of Consumers Chase Deals, Not Merchants
Study Finds More Than Two-Thirds of Consumers Chase Deals, Not Merchants
September 29, 2022  |  Checkout Conversion

Understanding the three online shopper personas — along with their preferences for pricing and their loyalty to favorite merchants — is essential to creating effective...

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Checkout Experience Decisive in Turning Deal-Seekers into Loyal Customers
Checkout Experience Decisive in Turning Deal-Seekers into Loyal Customers
September 26, 2022  |  Consumer Insights

When is a great deal not great enough? When a consumer’s preferred merchant offers a seamless checkout experience that’s too satisfying and reliable to give...

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B2B Marketplaces Offer Buyers Trust, Transparency — and Relief from Tedium
B2B Marketplaces Offer Buyers Trust, Transparency — and Relief from Tedium
August 25, 2022  |  Supply Chain

When Shep Hickey was on the buy side of the steel business, the biggest frustration he had was busyness. “When I was a purchaser, my...

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Convenience Stores Use Rewards to Drive Restaurant, Grocery and Fuel Sales
Convenience Stores Use Rewards to Drive Restaurant, Grocery and Fuel Sales
August 22, 2022  |  Retail

As convenience stores seek to gain share from both restaurants and grocery stores, offering prepared meals and packaged essentials, one of the best tools at...

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