customer reviews

The Role Influencers and Customer Reviews Play at Checkout  
The Role Influencers and Customer Reviews Play at Checkout  
January 08, 2024  |  Social Commerce

Influencers bridge the gap between the brands and consumer, but regular everyday reviews from people are just as crucial in making that connection. These influences...

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Amazon Debuts AI-Powered Review Highlights
Amazon Debuts AI-Powered Review Highlights
August 14, 2023  |  Amazon

Amazon says it wants to give customers the power to review its reviews. To that end, the retail giant announced Monday (Aug. 14) the launch of an artificial...

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Lexus Gains A Partner In Online Reputation Management
Lexus Gains A Partner In Online Reputation Management
May 27, 2020  |  Retail

With so many retailers hustling to capture the digital shift, it’s easy to let the details suffer. Unanswered customer complaints is one common example, particularly...

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FTC Settles With Sunday Riley Over Fake Sephora Reviews
FTC Settles With Sunday Riley Over Fake Sephora Reviews
October 22, 2019  |  Retail

Sunday Riley has settled with the FTC over an accusation that it posted fake customer reviews on the Sephora site. The Texas-based skincare company sells...

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Milo On Growing An eCommerce Cookware Niche
Milo On Growing An eCommerce Cookware Niche
January 22, 2019  |  Retail

Sometimes when entrepreneurs work on one idea, they end up finding the genesis for another concept. Milo Co-founder Kayden Horwitz, for instance, was working with...

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Brands Stretch Their Legs Online
Brands Stretch Their Legs Online
June 18, 2018  |  eCommerce

One of the most recent experiments for direct-to-consumer eCommerce is taking place on Instagram, and, if successful, could forge a path for brands that want...

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