customer satisfaction

An Insider’s View on Managing Change for Digital-Everywhere Success
An Insider’s View on Managing Change for Digital-Everywhere Success
March 24, 2023  |  Digital-First Banking

Consumers expect access to banking wherever they are, yet 37% want to retain access to physical branches, says Barb Jacklin, Wintrust senior vice president, head...

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Bank Customers Help Guide Transition to Digital-Everywhere Banking
Bank Customers Help Guide Transition to Digital-Everywhere Banking
March 23, 2023  |  Digital-First Banking

Digital banks are gaining market share, especially among small business owners, freelancers and millennial customers. Increased security and the latest innovative features appeal to many...

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FinTech Issuers Promise Instant Payments, but Many Can’t Deliver
FinTech Issuers Promise Instant Payments, but Many Can’t Deliver
March 22, 2023  |  Money Mobility

Digital-first consumers increasingly power today’s economy, which makes money mobility a top requirement for any financial ser­vices provider. Prospective customers expect this ability, and the...

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PYMNTS Intelligence: Technology Can Help Restaurants Through the Current Crisis
PYMNTS Intelligence: Technology Can Help Restaurants Through the Current Crisis
March 10, 2023  |  Restaurant innovation

As many industries embraced modern payments systems and other digital capabilities in recent years, the restaurant industry largely lagged behind. This changed, however, during the pandemic as restaurants were...

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Kickfin CEO Says Digital Tipping and Instant Payouts Help Restaurants Fight Economic Headwinds
Kickfin CEO Says Digital Tipping and Instant Payouts Help Restaurants Fight Economic Headwinds
March 08, 2023  |  Restaurant innovation

The restaurant industry has had a rough go of it since COVID-19 hit. Due to pandemic-driven restrictions on in-person dining and related health concerns, restaurants...

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PYMNTS Intelligence: Streamlining Checkout Offers a Competitive Edge
PYMNTS Intelligence: Streamlining Checkout Offers a Competitive Edge
March 07, 2023  |  Buy Now Pay Later

The checkout is an influential part of the shopping experience, with 73% of consumers saying they will move their business elsewhere when a brand does not deliver...

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The Inside Take on Streamlining Checkout for a Frictionless Experience
The Inside Take on Streamlining Checkout for a Frictionless Experience
March 06, 2023  |  Buy Now Pay Later

The challenge for online merchants everywhere is giving consumers many ways to pay without making the checkout page look like a NASCAR race car —...

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Consumers Like Payments Choice but Not Payments Clutter at Checkout
Consumers Like Payments Choice but Not Payments Clutter at Checkout
March 03, 2023  |  Buy Now Pay Later

Digital wallets, buy now, pay later (BNPL) and a wide range of credit cards and apps compete for space at the checkout, adding friction to...

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Learn How Boundless Drives Financial Inclusion With BNPL
Learn How Boundless Drives Financial Inclusion With BNPL
November 24, 2022  |  Buy Now Pay Later

The findings from this month’s "Buy Now, Pay Later Tracker®" also show that over half of consumers are either more likely to choose retailers that...

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