customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

AI Gets Positive Prognosis for Health Insurance Industry
AI Gets Positive Prognosis for Health Insurance Industry
July 15, 2024  |  artificial intelligence

Artificial intelligence (AI) is set to change the health insurance industry, potentially slashing costs and boosting revenues for payers grappling with economic pressures. As insurers...

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Are Chatbots the New Face of Financial Customer Service?
Are Chatbots the New Face of Financial Customer Service?
June 19, 2024  |  artificial intelligence

Move over, human tellers: artificial intelligence (AI) chatbots may be the new face of banking. As digital solutions continue to disrupt the industry, experts say...

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New AI Agents May Soon Blur the Line Between Humans and Machines
New AI Agents May Soon Blur the Line Between Humans and Machines
May 08, 2024  |  artificial intelligence

As artificial intelligence (AI) technology progresses, a new generation of AI agents is emerging, potentially impacting how businesses interact with customers.  These digital assistants, designed...

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Google Service Offers to Wait on Hold on Users’ Behalf
Google Service Offers to Wait on Hold on Users’ Behalf
February 18, 2024  |  Google

“Your call is very important to us. Please continue to hold …” With luck, that message is followed by the option to leave your callback...

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Siena Raises $4.7 Million for Customer Service-Focused Autonomous AI Solution
Siena Raises $4.7 Million for Customer Service-Focused Autonomous AI Solution
November 17, 2023  |  Investments

Siena has raised $4.7 million to continue building its autonomous artificial intelligence (AI) solution for customer service. The company’s solution, Siena AI, already autonomously handles...

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Freshpet Wants Scout to Be Pet Parents’ AI Copilot
Freshpet Wants Scout to Be Pet Parents’ AI Copilot
October 16, 2023  |  Retail

Sometimes when you need to resolve a concern or issue, you would do almost anything to not have to talk to a human. On other...

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Aria Systems Integrates Billing Data With Generative AI
Aria Systems Integrates Billing Data With Generative AI
August 01, 2023  |  artificial intelligence

Aria Systems has launched a new capability that integrates billing data with large language models (LLMs) and generative artificial intelligence (AI). By enriching these technologies with...

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Zuckerberg Sees Three AI Categories Driving Meta’s Growth 
Zuckerberg Sees Three AI Categories Driving Meta’s Growth 
July 27, 2023  |  Meta

Meta’s investments in tomorrow are running up tens of billions in losses today. But while the tech giant’s Reality Labs segment, responsible for the metaverse...

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Banks’ Cautious Approach to Generative AI Is More Internal Than Customer-Facing
Banks’ Cautious Approach to Generative AI Is More Internal Than Customer-Facing
July 25, 2023  |  artificial intelligence

Generative artificial intelligence (AI) has quickly become one of the most important topics of our time, and global banks are beginning to explore the possibilities...

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