customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

AI Speech Tools Stumble as Hallucination Problems Persist
AI Speech Tools Stumble as Hallucination Problems Persist
October 29, 2024  |  artificial intelligence

In a troubling discovery for businesses racing to automate customer service, OpenAI’s popular Whisper transcription software has been caught adding fabricated text to conversations, including...

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Tiny AI Models Could Give Retailers Big Cost Edge
Tiny AI Models Could Give Retailers Big Cost Edge
October 27, 2024  |  Artificial Intelligence

Companies from corner stores to retail giants are discovering that pocket-sized artificial intelligence (AI) can ring up big savings, as nimble new language models match...

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Cisco Debuts AI Agents to Supplement Human Customer Service Reps
Cisco Debuts AI Agents to Supplement Human Customer Service Reps
October 27, 2024  |  Artificial Intelligence

Cisco is betting that artificial intelligence (AI) can handle most customer service calls within a few years, as the tech giant unveiled a conversational AI...

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AI Giants Race to Deploy Digital Customer Service Agents
AI Giants Race to Deploy Digital Customer Service Agents
October 24, 2024  |  artificial intelligence

Microsoft’s rollout of autonomous artificial intelligence (AI) agents marks one of Big Tech’s boldest pushes yet to unleash software that can independently handle customer service...

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Is Emotion Detection the Next Frontier for AI?
Is Emotion Detection the Next Frontier for AI?
October 03, 2024  |  artificial intelligence

Artificial intelligence is getting better at decoding human emotions, and businesses are using the software to improve customer interactions and drive sales. A new study...

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Vroom Completes Business Wind-Down; Shifts Focus to Core Assets
Vroom Completes Business Wind-Down; Shifts Focus to Core Assets
September 23, 2024  |  Transportation

In a move to redefine its future, used car digital marketplace Vroom on Tuesday (Sept. 23) said it completed the wind-down of its eCommerce and...

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T-Mobile and OpenAI Partner on AI-Powered Customer Service Platform
T-Mobile and OpenAI Partner on AI-Powered Customer Service Platform
September 18, 2024  |  artificial intelligence

Wireless provider T-Mobile has partnered with OpenAI to create an artificial intelligence (AI)-powered customer service platform that will be used by T-Mobile and will create...

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Tech Firms Pursue AI Chatbots to Bridge Global eCommerce Divide
Tech Firms Pursue AI Chatbots to Bridge Global eCommerce Divide
September 03, 2024  |  artificial intelligence

Technology giants are racing to develop sophisticated, multilingual artificial intelligence (AI) chatbots for cross-border eCommerce and could reshape how businesses engage with international customers.  Google’s...

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AI Gets Positive Prognosis for Health Insurance Industry
AI Gets Positive Prognosis for Health Insurance Industry
July 15, 2024  |  artificial intelligence

Artificial intelligence (AI) is set to change the health insurance industry, potentially slashing costs and boosting revenues for payers grappling with economic pressures. As insurers...

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