customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

For Better Or Worse, Customer Service IS The Brand
For Better Or Worse, Customer Service IS The Brand
July 26, 2017  |  Retail

A good product at a good price: that used to be the recipe for a good brand. But a third ingredient in retail is quickly...

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GIZGO Is Leading The Table-Side Power Source Charge
GIZGO Is Leading The Table-Side Power Source Charge
July 18, 2017  |  ResTech

What’s worse than having your phone die at dinner? Literally nothing. How will you Instagram your meal? How will you call an Uber home? What...

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As Mobile Banking In Canada Grows, Overall Customer Satisfaction Declines
As Mobile Banking In Canada Grows, Overall Customer Satisfaction Declines
July 14, 2017  |  Banking

A new study by J.D. Power has found that while more Canadians are utilizing and happy with mobile banking, customer satisfaction with other banking channels...

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AI Use at Walmart Boosts eCommerce Numbers
AI Use at Walmart Boosts eCommerce Numbers
July 12, 2017  |  Retail

Brick-and-mortar stores are dropping like flies, but one chain is not going down without a fight. By integrating machine learning into its operations, Walmart is...

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Understaffed Starbucks Hits A Nerve
Understaffed Starbucks Hits A Nerve
July 10, 2017  |  Retail

Over the past few years, retail coffee chain Starbucks has implemented a mobile order-ahead option to expedite service and improve consumer engagement. The goal was to make...

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Malls Challenge eCommerce Era With Costly Upgrades
Malls Challenge eCommerce Era With Costly Upgrades
July 06, 2017  |  Retail

With the vast number of bankruptcy filings and department store closure announcements over the past year, it’s safe to say the retail industry has taken...

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The End Of The Uber Experience?
The End Of The Uber Experience?
July 05, 2017  |  Ridesharing

Friction is something that I talk and write about a lot. Its abundance in payments and commerce is what inspires innovators to challenge a friction-filled...

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Aspect Software Chatbot, Agent Sync Achieves Customer Satisfaction
Aspect Software Chatbot, Agent Sync Achieves Customer Satisfaction
June 16, 2017  |  Retail

The age-old question of whether technology will replace human jobs has been a tough one to answer but hotly debated over the past few years....

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Delivery, Casual Dining And Consumer Confidence Will Shape Future of Restaurants
Delivery, Casual Dining And Consumer Confidence Will Shape Future of Restaurants
June 08, 2017  |  Retail

In an age of third-party food delivery services, economic uncertainty and casual dining, it is unclear who will win the restaurant race. Will the efficiency...

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