customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

CFPB Rails Against Costly Pay-By-Phone Fees
CFPB Rails Against Costly Pay-By-Phone Fees
August 01, 2017  |  Security & Fraud

The Consumer Financial Protection Bureau warned companies  Monday (July 31) about  tricking consumers into expensive pay-by-phone fees. In a press release the government watchdog said...

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SEB Launches Voice-Activated Assistant Aida To Improve Customer Service
SEB Launches Voice-Activated Assistant Aida To Improve Customer Service
July 31, 2017  |  Merchant Innovation

SEB AB, the largest bank in Sweden, is getting into the voice-activated digital assistant game with the launch of Aida. According to a news report in Bloomberg,...

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AirHelp’s Out To Smooth The Turbulence In Airline Reimbursements
AirHelp’s Out To Smooth The Turbulence In Airline Reimbursements
July 31, 2017  |  PYMNTS Topic TBD

Two hundred and thirty four million passengers — and that’s on the U.S. airlines alone. The summer’s a long and hot one for airlines and...

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Wells Fargo Exec Claims Company Had Planned To Reveal Auto Insurance Problems
Wells Fargo Exec Claims Company Had Planned To Reveal Auto Insurance Problems
July 28, 2017  |  Banking

Wells Fargo revealed that it had planned to disclose problems uncovered with its auto insurance policies, but it was waiting until it was ready to...

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Chatbots: Friend Or Foe Of Retail?
Chatbots: Friend Or Foe Of Retail?
July 28, 2017  |  Retail

Automation has come to several industries. From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some...

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Barclays Reveals Client Names To German Finance Agency
Barclays Reveals Client Names To German Finance Agency
July 28, 2017  |  Security & Fraud

Barclays, the U.K. investment bank, has reportedly revealed the names of clients as well as trading information to the German Finance Agency by accident. According...

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For Better Or Worse, Customer Service IS The Brand
For Better Or Worse, Customer Service IS The Brand
July 26, 2017  |  Retail

A good product at a good price: that used to be the recipe for a good brand. But a third ingredient in retail is quickly...

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GIZGO Is Leading The Table-Side Power Source Charge
GIZGO Is Leading The Table-Side Power Source Charge
July 18, 2017  |  ResTech

What’s worse than having your phone die at dinner? Literally nothing. How will you Instagram your meal? How will you call an Uber home? What...

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As Mobile Banking In Canada Grows, Overall Customer Satisfaction Declines
As Mobile Banking In Canada Grows, Overall Customer Satisfaction Declines
July 14, 2017  |  Banking

A new study by J.D. Power has found that while more Canadians are utilizing and happy with mobile banking, customer satisfaction with other banking channels...

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